At Amazon, we are always looking for ways to improve and reinforce the organization’s dedication to data-driven decision making. Our Amazon Customer Excellence Systems (ACES) teams help drive that change.

Finance and Global Business Services (FGBS) ACES team applies Lean Six Sigma problem-solving skills to improve Amazon processes, align them with customer requirements, and deliver positive effects in controllership and cost savings. The Business Development team contributes by developing cross-organizational partnerships to drive identification, quantification, and definition of project opportunities between FGBS and ACES Black Belts. We are a project discovery task force that specializes in linking business strategy to opportunity identification and project selection. The business development strategy uses a combination of voice of the customer, voice of the business, voice of the employee, and voice of the process to capture improvement opportunities in complex interdependent business functions. We believe the future of successful project management involves doing the right projects—not just doing projects right. That means making excellent decisions about which opportunities should become projects. This role applies a mixture of quantitative, networking and leadership skills to drive a culture of exploration, opportunity creation, and continuous improvement. This role has a documented track record of leading, building rapport, and mentoring process improvement teams comprising members of all levels and functions without formal reporting relationships.

We are looking for a strategic and participative leader who has a mix of people, analytics, and project management capabilities.

• Key job responsibilities
• Lead project discovery and define phase of high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.).
• Partner with FGBS business teams and identify opportunities related to cost saving/ Revenue leakage.
• Manage a portfolio of improvement projects, including auditing of transitioned projects to ensure that process improvements are sustained and benefits are realized.
• Represent Finance ACES in local and global meetings/conference calls and with network-wide projects.
• Works closely with Finance Global Business Services and Corporate partners (Legal, HR, Facilities, Safety, IT, Customer Service) to secure support and resources for savings opportunities in their area.
• Develop internal network to find areas that can be explored further to identify improvement opportunities/projects.
• Develop quantitative and qualitative process maps to describe how various people and teams within a business are involved in a process.
• Objectively evaluate process workflows to understand the current state.
• Conduct data mining to conclude if there is a defect in the area due to which Amazon might lose millions of dollars.
• Read and transform organizational data to evaluate process details, prioritize fixes, and continually track workflows.
• Discover and assess automation initiatives, regulatory compliance and other critical business decisions.

About the team

• What is the Finance ACES (FGBS ACES) vision?

• Expand FinACES support for all for Finance at a more strategic level.

• Drive transformation from strategy to execution through a series of projects delivering on Finance business goals to improve customer experience, and scale effectively & efficiently.

• Promote a culture of continuous improvement by mentoring/facilitating individual(s) / team(s) on OE projects and training via classroom and/or online courses.

• What are FGBS ACES central tenets?

• We design and develop sustainable and innovative solutions to reduce defect and improve performance.

• We embrace data-driven approach to identify root causes and prevent reoccurrence.

• We relentlessly prioritize on the areas with the highest future impact.

• We create mechanisms, that sustain solutions and scale best practices.

• We mentor and train people across the Finance organization on six-sigma and lean methodologies.

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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