The mission of Amazon Lending is to provide fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon. Small businesses continue to be underserved by traditional lenders. We are passionate about enabling the growth of these small businesses by removing a critical barrier – access to capital. We want to do so by delivering a differentiated and superior customer experience to let small businesses focus on their trade rather than worrying about capital.

Amazon Lending is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams, this role may be for you. As a member of our team, you will have the opportunity to develop your career while supporting lending services, platforms, and our unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. The SE role in Amazon Lending is responsible for working with Tech, Non-Tech stakeholders, and 3P partners to ensure a seamless onboarding experience.

If you are excited about the opportunity to learn and work on large-scale distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest-growing areas of Amazon.

Key job responsibilities
Primary responsibilities include onboarding 3P Partners, Supporting 3P partner requests, troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions

Onboard 3P partners and support partner requests

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

• 3+ years of software development, or 3+ years of technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems
• Experience in software development
• Experience in development or technical support

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.