AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

We are seeking a Support Engineering Manager to lead a team of support engineers responsible for managing cross-border operations in a highly
regulated environment. In this role, you will own the strategy and execution for mitigating personal information cross-border data transfer risks
across cloud platform services in restricted regions, ensuring compliance with local data protection regulations. You will partner with legal,
security assurance, and service teams to prioritize operational risks, drive detection and automation capabilities, and build accountability
mechanisms that scale.

Key job responsibilities
The ideal candidate has experience managing support engineering teams in sovereign or compliance-sensitive environments, a
track record of balancing regulatory requirements with operational efficiency, and the ability to influence cross-functional stakeholders to adopt
compliance-driven processes. You will be responsible for evolving tooling, processes, and team capabilities to reduce manual risk discovery,
increase automation, and maintain audit readiness in partnership with local regulatory bodies and third-party operators.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or a related technical discipline
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Preferred Qualifications

• 5+ years of leading technical support teams experience
• Bachelor's degree in Engineering, Computer Science, Information Systems or a related field
• Experience driving projects to improve operations and support-related processes
• Speak, write, and read fluently in English and Chinese.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.