Senior Program Manager, Pharmacy Operations

About the Role:

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications:

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
Experience in program management, operations management, or related field
Demonstrated experience in managing complex projects with multiple stakeholders
Strong analytical and problem-solving skills with data-driven decision-making capability
Excellence in stakeholder management and cross-functional team leadership

Preferred Qualifications:

Master's degree in Business Administration, Healthcare Administration, or related field
Healthcare/Pharmaceutical industry experience
PMP certification or equivalent project management credentials
Experience in e-commerce or retail operations
Six Sigma certification (Green Belt or higher)
Knowledge of regulatory requirements in pharmaceutical supply chain

Key Responsibilities:

Operational Excellence:

Lead and optimize daily order processing operations with third-party pharmaceutical sellers
Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
Monitor key performance metrics and drive continuous improvement initiatives

Strategic Leadership:

Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
Identify and execute high-impact projects to generate new revenue streams
Lead process improvement initiatives to optimize cost structure and improve customer experience
Design and implement scalable solutions for pharmacy operations

Program Management:

Create and maintain project plans, timelines, and documentation
Conduct regular business reviews and prepare executive-level presentations
Manage risk assessment and mitigation strategies
Drive data-driven decision making through analytics and reporting

Stakeholder Management:

Build and maintain strong relationships with cross-functional teams
Collaborate with external partners and vendors
Communicate project status and escalations to senior leadership
Mentor and guide junior team members

Impact:
In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy:

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.

About the team
As a Sr. Program Manager in Amazon Pharmacy, you'll be part of a small, fast-moving team building one of Amazon India's most complex and exciting new businesses. No two days look the same — you could be redesigning a supply chain network in the morning, aligning with 3P partners on operational inputs by noon, and diving deep into P&L levers by evening. You'll navigate regulatory complexity, drive cross-functional programs across category, tech, and operations, and directly shape how millions of customers access healthcare on Amazon.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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