Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

Would you like to join a developing team of physical security professionals and conduct security operations in Amazon Web Services (AWS) spaces? The AWS Physical Security Operations Centre (PSOC) is looking for a motivated individual to work as an AWS Incident Response Team (IRT) Analyst.

What does an IRT Analyst do at AWS?
As an AWS IRT Analyst, you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security processes. You will work within the AWS PSOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets region wide. Daily responsibilities include physical access control administration, monitoring physical access control systems, monitoring a contracted guard force, report writing, intelligence gathering and distributing program wide notifications when necessary. You will also manage internal and external email and phone communications, triage trouble tickets, handle incoming queries, and provide technical support to internal stakeholders.

The successful candidate should have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow PSOC tasks, procedures, and utilise discretion when dealing with sensitive information. Most importantly the candidate will possess the appetite and inclination to continually identify ways to improve and raise the bar for security.

We are seeking motivated team members with a willingness to learn and experience in physical security operations covering areas such as: security operations centres, security dispatch centres, military or law enforcement. The IRT Analyst is a core element of the AWS PSOC, so if you would like to be part of a bar-raising physical security team, join us!

• Key job responsibilities
• Develop SOP
• Physical access control administration
• Monitoring Physical Security Systems
• Monitoring a Contracted Guard Force
• Incident response
• Intelligence gathering and distributing program wide notifications when necessary
• Manage internal and external email and phone communications
• Triage trouble tickets
• Handle incoming queries
• Provide support to internal stakeholders.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture:

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in physical security best practices including application of physical security systems, investigation techniques, management of contract security guards and incident management
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• 3+ years experience in Physical Security Operation Centre monitoring and response.

Preferred Qualifications

• Experience with physical security control and surveillance systems
• Certificate III in Security Operations or equivalent

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.