IT Support Assoc II (WH), IT Services

Amazon is seeking motivated and hardworking individuals to fill an IT Support Technician position for our IT Warehouse. This role supports IT Offices providing asset replenishment and procedural support. The successful IT Support Technician will be responsible for utilizing their skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality.

Key job responsibilities
Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to internal customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, mobile devices, thin clients, printers and other end user devices

Effectively communicate with customers regarding status of repairs. Ensures that customer’s questions are answered and they are satisfied with work completed

Diagnose and troubleshoot hardware, imaging system, and network problems. Identify the appropriate escalation resources, test proposed fixes and follow up to ensure the problem has been resolved

Follow all standard operating procedures (SOP) and policies through the effective use of knowledge management

Responsible for small projects within the Warehouse. Work within a small team, coordinating activities and supporting multiple concurrent goals

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience using productivity and communications tools including Microsoft Outlook, Excel, Powerpoint, and Word
• Experience with computer hardware troubleshooting and repair
• Experience in English-language communication skills, both written and verbal
• Experience in PC repair, troubleshooting, deployment and liquidation
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle

Preferred Qualifications

• Experience taking ownership and driving resolution on escalated customer issues
• Experience managing work and priorities through a ticketing system
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Experience prioritizing and managing multiple responsibilities
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Bachelor's degree or above in computer science or equivalent
• -One or more years’ experience in Service Desk environment

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.