Please note, this role is based in Durban, KZN.

Amazon is looking for a talented leader who will manage our fulfillment centers (FC) operated by Third Party Logistics (3PL) providers in South Africa. The leader will be responsible for managing the relationship with and providing direction to 3PL providers, launching 3PL FC’s, managing the performance of fulfillment operations, and continuously driving improvement on customer experiences and cost structure with 3PL providers.
This leadership position plays a key role in shaping Amazon’s operation by developing the fulfillment strategy and managing the long-term relationship between Amazon and our 3PL providers. In this context, the leader will be working closely with our 3PL providers and internal stakeholders such as Supply Chain, Transportation, and Consumer teams on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs. The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of fulfillment operations, and for innovating and implementing solutions that will influence the short and long-term operations.

Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.

• Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.

• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.

• Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.

• Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.

• Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.

• A day in the life

• Review daily performance reports and work with 3PL to bridge performance gaps and implementing corrective actions

• Manage emerging issues that may risk operations, putting in place mitigations to protect customer promise and delivery experience

• Prepare and contribute to weekly, monthly and quarterly business reviews

• Respond to customer and stakeholder escalations

About the team
South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.