Amazon is seeking an experienced candidate to develop and manage our growing global supply chain as part of Amazon Global Logistics. Since 1995, Amazon has focused on being "Earth's most customer-centric company." Amazon Global Logistics supports and advances this mission by developing game-changing international capabilities and innovative supply chain strategies. We are a fast-paced, exciting, and growing organization in search of the planet's most talented supply chain professionals. We "think globally, act locally" to revolutionize a worldwide customer experience and fulfill our promise to become the world's first truly global e-commerce company.

We are seeking an experienced Manager, Customs Brokerage to lead risk management and compliance operations across our UK customs clearance network. This role encompasses strategic oversight of ocean, air, rail, and truck cross-border shipments for both third-party and first-party entry filing operations in UK.

The Manager will develop and implement comprehensive risk management frameworks, establish operational controls, and drive compliance excellence across all customs activities. You will lead cross-functional collaboration with sellers, vendors, third-party customs brokers, and internal operations teams to ensure seamless shipment preparation, documentation accuracy, and clearance performance. This includes proactive monitoring of clearance status, identification of systemic risks, and strategic escalation management to senior leadership when necessary.

The ideal candidate brings deep industry expertise in advanced UK customs and regulatory requirements, with demonstrated mastery of entry filing procedures, product classifications, tariff codes, and documentation standards. You will serve as the subject matter expert and strategic advisor, driving operational excellence through policy development, process standardization, and continuous improvement initiatives.

Join us in defining the future of Amazon's international logistics operations—building scalable, compliant, and customer-centric customs solutions that move the world forward, one strategic initiative at a time.

Key job responsibilities

Risk Management & Compliance Leadership:

• Develop and implement comprehensive risk management frameworks for Customs Brokerage activities across UK operations
• Lead holistic operational excellence programs linking policies, standard operating procedures, internal controls, monitoring, and reporting with operational and compliance improvement
• Serve as subject matter expert and advocate for compliance across all Customs activity, working collaboratively with technology, product management, legal, and other key stakeholder groups
• Monitor, anticipate, and drive proactive change through deep expertise of trade topics including regulatory changes, evolving supply chain models, and innovative solutions to remove barriers

Operational Strategy & Execution:

• Develop operational and execution strategy for Customs Brokerage risk mitigation spanning UK and EU operations
• Drive strategically important initiatives (planning, automation, optimization), working cross-functionally to identify key areas of opportunity
• Create and iterate upon metrics to measure performance and identify defects and trends, delivering best-in-class quality, performance, productivity, and cost management
• Drive standardization of operational procedures; partner with operations and technology teams to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability

Stakeholder Management & Communication:

• Work effectively across various organizational levels and geographies as a strong communicator and highly collaborative partner
• Partner with Finance, Legal, Accounting, Tax and related teams for comprehensive risk assessments
• Lead cross-functional initiatives to drive large-scale continuous improvement efforts
• Provide regular reporting and insights to senior leadership on risk posture and mitigation strategies

A day in the life

Risk Monitoring & Stakeholder Engagement:

Your day typically begins by reviewing overnight customs clearance activities and identifying any emerging risk patterns. You'll check dashboards for SLA performance and exception trends across UK operations.

You'll start with a quick sync with your Customs Brokerage Operations team to understand any overnight issues—perhaps a shipment held for additional documentation, or a new regulatory interpretation that could impact clearance procedures. You'll assess whether these are isolated incidents or indicators of systemic risk requiring immediate mitigation.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience engaging with regulatory agencies in permit applications or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• 5-7 years of progressive experience in UK customs brokerage, compliance, audit, or risk management, with at least 2 years in a leadership or strategic role"
• UK Customs Broker certification or equivalent professional qualification

Preferred Qualifications

• Master's degree or equivalent
• Experience developing and implementing of standards, policies and programs or equivalent
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in warehouse operations and logistics or equivalent
• Experience contributing to the definition and implementation of automation opportunities within an operations environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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