AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Sr. Resource Planning Lead within the Business Planning and Operations team globally supporting the AWS Specialists and Partners Organization (ASP). The Business Planning and Operations team drives organizational effectiveness by owning "run the business" operational cadences, building scalable mechanisms, and leading initiatives that improve field productivity. This role sits at the intersection of strategy, data, and AI-enabled operations — responsible for transforming how ASP plans, deploys, and optimizes its workforce.

Key job responsibilities

1. Lead cross-SMGS resource planning initiatives — including tool and mechanism launches — from design through adoption, serving as a strategic partner to ASP Leadership, HR, Recruiting, Finance, and Data Engineering.

2. Develop and continuously refine headcount planning strategies that optimize resource allocation across a matrixed organization, incorporating AI-assisted forecasting and scenario modeling to improve planning accuracy and speed
   Partner with HR, Recruiting, Finance, and Sales Operations to establish headcount management best practices and scalable processes, leveraging agentic AI tools to automate manual workflows and reduce operational overhead.

3. Own implementation, change management, and enablement for annual resource planning cycles, including the deployment and adoption of AI-powered planning tools across stakeholder groups
   Identify and eliminate manual headcount management processes by designing and deploying automated, AI-augmented solutions that scale with organizational complexity.

4. Conduct rigorous data analysis to surface patterns, trends, and actionable recommendations from headcount data — using machine learning and generative AI capabilities to accelerate insight generation and improve decision quality.

5. Translate ambiguous business questions into structured analytical frameworks, delivering clear recommendations to senior leaders that drive workforce investment decisions.

6. Influence without authority across a broad stakeholder ecosystem, building trust and alignment across functions to drive consistent execution of resource planning strategies.

About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5+ years of experience in workforce planning, resource planning, or headcount management

Preferred Qualifications

• Experience presenting to senior leadership
• Experience using data and metrics to drive actionable insights at scale
• Experience implementing change management successfully transitioning programs into large-scale operations
• Familiarity with agentic AI frameworks or generative AI tools applied to business operations
• Experience deploying or working alongside AI/ML tools for workforce forecasting, demand planning, or operational automation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 147,300.00 - 199,300.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually