3PL Manager, External Fulfillment EU at Amazon

Amazon is seeking an experienced 3PL (Third-Party Logistics) Manager to oversee the strategic operations and performance of a newly launching 3PL IXD (Inbound Cross Dock). In this pivotal role, you will be responsible for ensuring our 3PL partners consistently meet our high standards across key areas such as operational performance, cost management, continuous improvement, change management, network integration, escalation processes, and provider relationship management.
The position requires up to 40% travel to local 3PL sites and Amazon facilities.

Key job responsibilities
Performance Management:

• Establish and lead a structured, systematic approach to site-level performance management,
  including the use of short-term improvement plans, deviation management, and providing high-
  quality performance comments and feedback
• Proactively identify performance deviations, develop and execute corrective action plans in
  collaboration with 3PL providers, and leverage data-driven insights to optimize operations
• Serve as a benchmark for peers, setting the standard for performance management excellence

Cost Management:

• Demonstrate a deep understanding of 3PL business cases and the ability to detect hidden cost
  levers
• Drive impactful cost-saving opportunities and efficiency-boosting initiatives, including the piloting
  of new productivity and cost-controlling projects
• Actively engage with stakeholders to refine business cases and influence cost-improvement
  activities

Continuous Improvement:

• Utilize Lean, Six Sigma, or other continuous improvement methodologies to proactively detect
  potential issues before they impact KPIs
• Drive operational excellence and structured follow-up with peers and linked businesses, setting
  higher benchmarks for the network
• Demonstrate the ability to influence and align with internal and external stakeholders on
  improvement plans

Change Management:

• Effectively implement top-down changes from Amazon leadership as well as bottom-up initiatives
  to align 3PL operations with Amazon standards
• Exhibit the capability to develop positive and effective initiatives, acting as a primary proposer and
  setting higher benchmarks for the rest of the network

Network Integration:

• Establish continuous and successful bi-directional exchange of support with internal senior network
  management, acting as a development motor
• Demonstrate the ability to effectively coordinate and align the 3PL site with the broader Amazon
  fulfillment network and supporting functions

Escalation:

• Proactively identify and escalate critical issues, utilizing effective communication and partnering
  with senior stakeholders to drive timely resolution
• Autonomously author comprehensive escalation reports and successfully participate in senior
  leadership calls

3P Key Accounting & Vendor Relationship Management:

• Build strong, profitable, and sustainable relationships with 3PL provider leadership, Amazon's
  internal leadership, and the broader provider network
• Become a trusted and reliable interlocutor, seen as a key point of contact and a benchmark for
  peers

Basic Qualifications

• 4+ years in logistics, operations, or supply chain management, with a proven track record of progression
• Willingness to travel up to 40% of the time to local 3PL sites and Amazon facilities.
• Advanced proficiency in verbal and written English
• Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

Preferred Qualifications

• Demonstrated expertise in driving operational excellence and continuous process improvements
• Outstanding communication, stakeholder management, and relationship-building abilities
• Deep knowledge of lean manufacturing principles, Six Sigma, and other continuous improvement methodologies
• Exceptional analytical, problem-solving, and decision-making skills
• Proficiency in data analysis and interpreting complex performance metrics
• Proven experience in negotiation, contract management, and influencing provider behavior
• Ability to develop positive and effective initiatives, acting as a primary proposer
• Demonstrated competence in establishing continuous and successful bi-directional exchange of support with internal senior network management
• Advanced degree in a relevant field/ MBA

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