As an Account Manager for Urban Hub Delivery, you will have the exciting opportunity to help shape and deliver on a strategy for managing and supporting our small business partners. We are looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking.

You will engage directly with Hub Delivery partners (small business owners) and multiple internal teams to drive the performance of vendor partners at Amazon.

You will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the partners performance.

You will provide data driven strategic insights and ensure high operational standards in a fast-paced environment. Your personal engagement, relationship building, and analytical skills are key to developing a trusted relationship with our partners and stakeholders.

You will be expected monitor and maintain partner performance, taking a hands-on approach to supporting partners when needed. This may require in-person visits in the field.

• Key job responsibilities
• Act as the primary point of contact for Partner questions, escalations, and concerns.
• Conduct deep dive analysis on issues affecting Partner performance.
• Manage goals, issues, and projects to help deliver results and increase productivity.
• Communicating with external Partners and internal Customers (Delivery Station Operations, Quality and Field Sales teams).
• Troubleshooting with Partners in the field.

About the team
https://logistics.amazon.com/hubdelivery/marketing/

Basic Qualifications

• 2+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Experience with written and verbal communication skills in English and Mandarin/Cantonese

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 80,200.00 - 91,600.00 USD annually