Customer Success Manager, Consumables

This role can be located in one of our approved corporate offices in Seattle, WA.

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Key job responsibilities
Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience

Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI

Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs

Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately

Identify opportunities to improve team processes and contribute to operational efficiency

Leverage internal AI tooling to drive efficiencies and expedite problem solving

A day in the life
Review vendor performance data and prepare summaries for team discussions

Collaborate with teammates to resolve vendor inquiries and coordinate solutions

Participate in vendor meetings, managing agendas and driving detailed discussions

Support project execution by tracking status, identifying blockers, and escalating roadblocks

Contribute to team knowledge-sharing sessions and process documentation

About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Bachelor's degree
• Experience prioritizing and managing time effectively in dynamic environments
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
• Demonstrated analytical and problem-solving capabilities
• Proficient in Microsoft Excel for use of data manipulation and interpretation
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience using data and metrics to improve processes and customer satisfaction
• 3+ years of relevant vendor/client-facing experience
• Experience in retail, e-commerce, or technology industries
• Proficiency in data analysis and presentation tools
• Background in project coordination or operational support
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually
USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually