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Investigation Associate, Middle Mile Product & Technology
Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.
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Key job responsibilities
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Conduct investigations
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Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
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Consistently achieve weekly targets and quality standards for investigations
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Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
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Knowledge to systematically escalate problems or variance in the information
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Experience to follow through on the resolutions to ensure they are delivered
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Participate in ad-hoc projects and assignments as necessary
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A day in the life
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Meet productivity, quality and other hygiene metrics/ goals
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Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
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Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
Basic Qualifications
- Meet productivity, quality and other hygiene metrics/ goals
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- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
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- Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
Preferred Qualifications
- 6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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About Amazon

Amazon
PublicAmazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
10,001+
Employees
Seattle
Headquarters
$1.5T
Valuation
Reviews
10 reviews
3.4
10 reviews
Work-life balance
2.5
Compensation
4.2
Culture
3.0
Career
3.8
Management
2.7
65%
Recommend to a friend
Pros
Great benefits and competitive pay
Learning and advancement opportunities
Good teamwork and colleagues
Cons
High pressure and long hours
Poor work-life balance
Toxic work culture and management issues
Salary Ranges
4 data points
Junior/L3
L2
L6
M3
M4
M5
M6
Intern
L3
L4
L5
Junior/L3 · Warehouse
1 reports
$30,509
total per year
Base
$23,546
Stock
-
Bonus
-
$30,509
$30,509
Interview experience
6 interviews
Difficulty
4.0
/ 5
Duration
21-35 weeks
Experience
Positive 0%
Neutral 17%
Negative 83%
Interview process
1
Application Review
2
Recruiter Screen
3
Online Assessment
4
Technical Phone Screen
5
Technical Interview
6
Onsite/Virtual Interviews
Common questions
Coding/Algorithm
System Design
Behavioral/STAR
Technical Knowledge
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