AWS Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle, and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

As an AWS O2C Manager, you will support the government and nonprofit communities’ customers to identify and resolve billing issues, Collect on past due balances, post cash and report on your team's performance on a daily, weekly and monthly basis.

A successful individual will be very self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

• Key job responsibilities

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR

• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues

• Preparing insightful and actionable reports for the receivables management team

• Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation

• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

• Managing internal and external Accounts receivable inquiries.

• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers.

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR.

• Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle).

In addition, your responsibilities will include, but will not be limited to, the following:

• Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.

• Working with customer support peers around the globe to ensure a consistent and high-quality level of support.

• Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

• Understand the end to end O2C cycle and help the team meet or exceed the collections & cash applications monthly goal

• Create and update the standard operating procedures needed for successfully running the business

• Own the metric and report on metric performance, produce root cause analysis and establish tenets to improve month over month performance

• Strive to be Earth’s Best Employer, be responsible for providing a great learning experience for our team members

• Work with the internal stake holders to implement controls and compliance processes that are best in class

Basic Qualifications

• Bachelor's degree
• 5+ years of tax, finance or a related analytical field experience
• 3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience
• 3+ years of direct management experience
• US Citizenship

Preferred Qualifications

• MBA, or CPA
• Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making
• Accounts Receivables (AR) experience or demonstrated understanding of core AR concepts including aging analysis, bad debt reserves and accounting treatment of receivables

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 139,100.00 - 188,200.00 USD annually