We are looking for a Software Development Manager to lead the Device access team, a critical component of Amazon's network scaling infrastructure. You will own the technical direction, operational excellence, and people development for a team of software
engineers building and operating services that support large-scale network deployment and remediation workflows

Key job responsibilities

• Lead, mentor, and grow a team of SDEs (typically 6–10 engineers), fostering a culture of ownership, operational excellence, and continuous improvement
• Own the technical roadmap for the service, balancing feature delivery, scalability investments, and operational health
• Partner with principal engineers and peer SDMs across other dependent services to align on architecture and cross-team dependencies
• Drive operational excellence—own team metrics, reduce time-to-resolve for production issues, and maintain high service availability
• Manage hiring, performance development, and career growth for team members
• Represent the team in planning cycles (OP1/OP2), defining goals, resource needs, and delivery commitments
• Communicate effectively with senior leadership on progress, risks, and trade-offs

A day in the life
You start your morning reviewing operational dashboards and overnight ticket trends, checking in on any issues the AI-driven triage system escalated that require human judgment. Later, you join a standup with your team of engineers, unblocking a
design question on a new API integration and reprioritizing a sprint item based on a customer-reported issue from the previous day.

Mid-morning, you partner with a principal engineer to review an architecture proposal for improving the service's failure detection capabilities, pushing back on complexity where simpler solutions exist. You then hop into a cross-team sync with other teams to align on an upcoming dependency change that affects shared workflows.

After lunch, you conduct a 1:1 with one of your SDEs, discussing their path to promotion and identifying a stretch project that aligns with both their growth goals and the team's roadmap. You follow that with a hiring debrief—the team is growing, and you
're calibrating the bar with your interview panel.

Late afternoon, you review data from a recent operational event, ensuring the action items are concrete and that the team is learning from the incident rather than just patching symptoms.

About the team
The team builds and operates a service that provides secure, programmatic access to networking devices across the AWS network. The service abstracts network devices behind a consistent API with strict contracts, enabling authorized tools and
services to safely perform device operations—provisioning, deployments, mitigations, and health monitoring—in a platform-agnostic way. The team is building an execution platform to deliver 5-9s availability while scaling to support AWS network growth with minimal operational overhead.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 212,700.00 - 287,700.00 USD annually