Location: Calle Henry Ford, Bondojito, Mexico 07850 MX

Our mission at Amazon is to be the most customer-centric company on Earth, and our award-winning Supply Chain team is a key part of achieving that goal. Amazon is one of the most recognized brands in the world because we distribute millions of products to our customers. Doing our best for our customers is where we get our energy from, and that's why you'll find that we approach things differently here.

• At Amazon Supply Chain
• Transportation, we strive to find the fastest and most reliable way to deliver packages to our customers. The position requires a person with skills to identify patterns and any interruptions in them, along with the ability to examine details and anticipate the implications of the data. The candidate must be analytical, know how to go through the root causes and propose solutions to the problems identified. This team is expected to audit and provide process improvements to our Vendors, Sellers and Operations team to increase the overall Customer Experience in transportation services; therefore, the candidate must have the appropriate communication skills to transmit results and escalate when necessary, every time looking to raise the bar.

We're looking for someone who thinks big and out of the box.

• Key job responsibilities
• Work in an ambiguous environment where the final solutions are not always clear.
• Take responsibility for contacts with vendors/sellers/employees, ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Manage related KPIs to measure, control and compare Transportation Programs, including the creation of recurring metric reports.
• Manage and maintain the details and progress of employee training.
• Continual, tactical communication with external customers (Carriers, Vendors/Sellers) and internal customers (Retail, Finance, Fulfillment Centers).
• Execute the SOPs (Standard Operating Procedures) for the We Pay and FBA-PCP program and review the results with local stakeholders.
• Collaborate in the development of standard working documents.
• Manage the performance of vendors.

#Amazon Mexico

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance:

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• high school diploma or bachelor's degree
• Experience in program management, logistics, operations, supply chain, transportation, or a related field

Preferred Qualifications

• Experience pulling data from databases using Excel, Access, SQL and/or other data management systems
• Experience negotiating with internal and external stakeholders
• Experience using data to drive root cause elimination and process improvement
• Experience using data and trends to articulate business needs or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.