We’re seeking a Senior UX Designer to lead the design of AI-native business applications and end-to-end customer experiences. This role goes beyond feature ownership, you will define experience strategy, shape product direction, and drive bar-raising design quality across services and journeys.

As a Senior UX Designer, you will operate at both system and product levels, translating ambiguous problem spaces into clear, opinionated experience directions. You will partner with product, engineering, and applied science to define what we build and why, not just how it looks or behaves.

You will play a key role in evolving how we design for AI teammates, moving from assistive interfaces to proactive, context-aware, and trustworthy systems. This includes defining new interaction paradigms, trust models, and human-AI collaboration patterns.

We are looking for designers who are not only thinkers but builders, comfortable leveraging AI-accelerated workflows, rapid prototyping, and vibe coding to bring ideas to life quickly and influence decisions through tangible artifacts.

This is an opportunity to lead through design, shape long-term vision, and raise the quality bar for the next generation of AI-powered solutions.

• Key job responsibilities
• Define and drive end-to-end UX strategy across complex product areas and multi-service journeys, translating ambiguous problems into clear, opinionated experience directions and articulating the core customer value.
• Lead the design of AI-native experiences, including proactive, context-aware AI teammates, while establishing scalable interaction models for trust, transparency, and human-AI collaboration.
• Apply system-level thinking to create cohesive experiences across products and touchpoints, and drive reusable design patterns, frameworks, and quality standards that raise the UX bar.
• Leverage AI-accelerated workflows, rapid prototyping, and vibe coding to explore ideas, validate concepts, and influence product direction through tangible artifacts.
• Partner cross-functionally with product, engineering, and science to shape product strategy and roadmap, and influence senior stakeholders through strong storytelling and customer-backed insights.
• Drive customer understanding and validation through research, experimentation, and data, while mentoring other designers and elevating overall design quality and culture.

About the team
AWS Applied AI Solutions is an organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive, differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner, delivering solutions that are no-brainers to adopt and easy to scale.

Basic Qualifications

• 7+ years of design experience
• Proven ability to lead end-to-end design for complex systems or cross-product experiences.
• Strong track record of influencing product strategy and cross-functional decisions.
• Expertise in interaction design, with high standards for usability, clarity, and craftsmanship.
• Experience leveraging AI-powered design tools and rapid prototyping workflows.
• Strong communication and storytelling skills, with the ability to influence senior stakeholders.

Preferred Qualifications

• Experience designing AI-powered or intelligent systems, especially AI teammates or agentic experiences.
• Experience defining new interaction paradigms for emerging technologies.
• Strong systems thinking with experience building or scaling design systems and frameworks.
• Experience working in 0→1 or highly ambiguous problem spaces.
• Experience mentoring other designers and elevating team-wide design quality.
• Comfort operating in fast-paced environments where exploration, iteration, and refinement happen rapidly.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 156,400.00 - 211,600.00 USD annually
USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually