Executive Assistant, CS Finance, Amazon Customer Service Finance

The Amazon Customer Service (ACS) Finance organization is looking for an Executive Assistant who wants to work in a high-impact, fast-moving finance organization. We need someone who is bright and motivated, with a proven history of high performance.

This fast-paced, challenging role requires an individual with flexibility, good judgment, an eye for accuracy, consistent character, and the ability to get things done under tight timelines. We are looking for someone who learns quickly, is self-driven and adapts to changing circumstances with grace. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior leaders is critical, as is a good sense of humor. You will be an effective communicator, both verbally and with written correspondence.

ACS Finance supports one of Amazon's most complex and customer-facing businesses — a global Customer Service operation spanning dozens of countries and serving customers across multiple languages, channels, and time zones. Our finance team partners directly with CS leadership to drive cost efficiency, improve customer experience, and lead an ambitious AI-first transformation of how we work. We are simultaneously managing large-scale organizational change and raising the bar on financial mechanisms — making this a uniquely dynamic environment where no two weeks look alike.

This role requires five (5) days a week in office.

Key job responsibilities
Responsibilities for this position include the ability to think and plan ahead, and manage time effectively.

Other key responsibilities include:

• Serving as a business partner ensuring strategic, proactive, and thoughtful support of the organization's business cycle
• Management of complex calendar and scheduling requirements
• Tracking and helping drive completion of key deliverables and follow up
• Coordination and planning of domestic and international travel
• Completing expense reports, purchase orders, and managing corporate card purchases
• Driving team activities (including staff meeting agendas/notes, org-wide meetings, social events, supply ordering, and other key logistics)
• Managing other core administrative activities (new-hire onboarding, organizational charts, supply ordering, etc.)
• Project/program management: Support annual operational planning process, business planning, and performance review cycles

Basic Qualifications

• Experience with Microsoft Office products and applications
• 5+ years of senior level leadership support experience
• Can show strong verbal and written communication skills

Preferred Qualifications

• Bachelor's degree in relevant field of operations
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
• Experience motivating others to meet the daily challenges of an extremely deadline-driven environment
• Experience interpreting data and making business recommendations
• Curiosity about and comfort with AI-powered productivity tools, with a willingness to adopt new technologies as they emerge

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually