Business Analyst II, Content Operations

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Business Analyst II to join our Workforce Management (WFM) team within Content Publishing Operations. In this role, you will build and maintain the analytics infrastructure that powers strategic workforce decisions across our global operations network. You will own the end-to-end delivery of workforce metrics dashboards, executive reporting, and self-service analytics tools that enable leadership to optimize headcount investments and drive operational efficiency. This role demands strong analytical capabilities, a passion for building scalable data solutions, and the ability to translate complex workforce data into clear, actionable insights for senior leaders.

You will work closely with cross-functional partners including Site Operations, Resource Planning, and our Tooling & Automation team to ensure workforce measurement frameworks are accurate, scalable, and drive meaningful business outcomes. The ideal candidate is a builder who thrives in ambiguity, is comfortable with light engineering work (scripting, automation, data pipeline development), and is energized by the opportunity to shape how a growing organization measures and optimizes workforce performance.

• Key job responsibilities
• Design, build, and maintain workforce analytics dashboards and data infrastructure that deliver validated, accurate metrics across the organization
• Produce executive-level WBR (Weekly Business Review) reporting that informs leadership decisions on workforce optimization, capacity planning, and investment stewardship
• Own workforce metrics calculation logic — including productivity (TPH), utilization, queue health, and efficiency — ensuring data quality and consistency across sites
• Launch self-service workforce analytics tools that reduce manual reporting effort and enable stakeholders to make data-driven decisions independently
• Execute on the team's technical roadmap, delivering milestones on schedule with proactive communication of progress and blockers to leadership
• Build and maintain automated data pipelines and reporting mechanisms, leveraging scripting and SQL to synthesize data from multiple sources (ATM, offline repositories) into unified metrics
• Provide analytical support to Operational Site, enabling rapid-response analysis for operational questions
• Identify and implement process improvements that increase scalability, accuracy, and efficiency of reporting workflows

About the team
The Workforce Management team within Prime Video Content Publishing Operations is responsible for maximizing the return on investment of our global workforce through strategic design of how headcount is allocated, measured, planned, and governed. We operate in the critical space between Resource Planning and Site Operations — translating funded headcount into optimal deployment strategies, establishing measurement systems, validating efficiency gains, and providing capacity analysis across a multi-site, multi-program network spanning Costa Rica, India, and Japan.

Basic Qualifications

• 2+ years of business analyst, data analyst or an equivalent role experience
• Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
• Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making
• Experience using MS Office, especially MS Excel for data analysis and pivot tables
• 1+ year of experience building and maintaining dashboards or data visualizations using tools such as Quick Sight, Tableau, or Power BI that serve cross-functional stakeholders

Preferred Qualifications

• Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Experience with planning, performance metrics, and process improvement
• Experience in developing and executing an analytic vision to solve business-relevant problems

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