As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.

• Key job responsibilities

• Being the Subject Matter Expert (SME) on all operational processes

• Leading process integration efforts at our Delivery Stations (DS)

• Leading Continuous Improvement initiatives

• Owning and managing change on a granular level

• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations

• Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement

• Make sure that we are always delivering the best possible service to our customers!

A day in the life
You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:

• Station Ops
• Last Mile team/Delivery Service Providers (DSP)
• Learning
• Finance
• HR
• Loss Prevention
  You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.