The successful candidate has extensive localization project/program management experience, is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously. They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility.
They will possess the ability to complete a high volume of tasks with minimal guidance or supervision. They will be comfortable in finding solutions to make the best use of the technical tooling. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.
Note that this is a Project Manager role (operational), not a linguistic role.

Key job responsibilities
Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments

Manage and drive improvement of customer-facing quotation workflows

Develop customer-based project plans and workflows; manage time, budget, and resources

Set up projects in proprietary TMS/CAT tool, resolve TMS/CAT-tool related client and vendor issues and address knowledge gaps

Identify, communicate, and proactively mitigate project risks

Conduct post-mortem meetings and document project learnings

Write, edit, review and maintain localization process document

Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity

About the team
Being part of Translation Services Operations, the Customer Success team drives the forefront of client-facing interactions with existing internal business partners that receive direct localization services from TS Ops, offering end-to-end project management service that includes project scoping, budget discussion & pricing offers, jobs assignment & delivery, client satisfaction and process improvements.

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

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