We are looking for a Principal Program Manager to serve as a strategic partner and operational backbone for our organization. This is a high-impact, high-visibility role that sits at the center of how our org operates, communicates, and drives results — both internally and across partner organizations. The ideal candidate thrives in ambiguity, brings exceptional judgment, and knows how to move fast without losing rigor.
This role is ideal for a builder and connector who can zoom out to see the big picture and zoom in to drive execution — someone who earns trust quickly, influences without authority, and makes the people and teams around them more effective.

Key job responsibilities

What You'll Do:

• Business Operations
• Own and drive the operational rhythm of the organization, including goal-setting cycles, business reviews, planning processes, and leadership forums
• Identify gaps, inefficiencies, and opportunities across the org and lead initiatives to address them
• Serve as a trusted thought partner to the Director, helping prioritize and sequence work across competing demands
• Cross-Organizational Initiatives
• Lead and coordinate cross-functional programs that span multiple organizations, ensuring alignment, accountability, and momentum
• Navigate complex stakeholder landscapes with clarity and confidence, bringing the right people together at the right time
• Define program structures, success metrics, and governance for initiatives that don't have a natural home
• Driving Efficiency
• Identify and implement mechanisms that reduce friction, eliminate redundancy, and improve how the org operates at scale
• Build scalable processes and frameworks that grow with the organization
• Communications
• Own org-wide internal communications, including leadership updates, all-hands content, and team-facing messaging
• Lead external communications strategy in partnership with relevant stakeholders, ensuring consistent, clear, and compelling narratives
• Translate complex, ambiguous topics into crisp, audience-appropriate communications

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• What We're Looking For
• 7+ years of experience in program management, strategy, operations, or a related field
• Demonstrated ability to lead large-scale, cross-functional initiatives from ambiguity to execution
• Strong business acumen with the ability to connect operational details to strategic priorities
• Exceptional written and verbal communication skills; able to write for senior audiences and represent the org externally
• Proven track record of influencing without authority across organizational boundaries
• Comfortable operating in fast-moving, ambiguous environments with competing priorities
• Experience supporting or partnering with senior leaders in a chief of staff, technical advisor, or equivalent capacity is a plus

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Why This Role:

This is a rare opportunity to operate at the intersection of strategy, operations, and communications for a dynamic, growing organization. You'll have direct exposure to senior leadership, work on problems that matter, and leave a visible mark on how the org functions and shows up — internally and externally.

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 137,600.00 - 186,200.00 USD annually
USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually