We are looking to hire a highly motivated, best-in-class ID Install Tech to join our team within Rack Install team. The candidate will work with minimum supervision in a dynamic environment to drive the Installation of our next-generation networks.

The position responsibilities will include scaling support of several data center locations and be responsible for day to day assistance with capacity management. The ID Install Tech will work closely with both internal customers and external vendors to facilitate smooth execution of Rack Installation process.

Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience of supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential.

Key job responsibilities

• Manage work and priorities through ticketing system and workflow
• Collaborate with various stake holders to remove project obstacles
• Ability to travel within geographical work area is required, up to 80% travel outside traditional work area will be required.
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Complete customer requests via Remedy trouble ticketing system
• Participate in the migration, basic configuration and rollout of new or upgraded hardware

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• High school or equivalent diploma
• Experience with computer hardware troubleshooting and repair
• Experience in networking
• Knowledge of TCP/IP networks

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
• Knowledge of server hardware and components

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.