The Amazon Grocery Retail Support team’s primary role is to support the Amazon US Grocery Delivery business - and it’s different verticals such as Defects Management, Pricing teams and marketing managers as well as distribution, selection and Vendor teams in who are based in the US which have a direct impact on customer experience.

Depending on the vertical you support, you will have the opportunity contribute to one or more of the key processes within the team, such as (but not limited to):

• Improve sourceability and buyability of the Fresh and Prime Now selection by analyzing drivers and resolving underlying issues.
• Speed up selection onboarding processes by comparing intended selection attributes with source data base and coordinate new item setup.
• Reduce defects during order process through audits.
• Schedule marketing campaigns.
• Monitor and execute price changes in systems in line with Retail seller of record recommendations.
• Monitor ticketing queue to comply with the Service Level Agreements (SLAs).

In accordance to Return to Office (RTO) Guidance, selected candidate(s) will be required to work 5-days per week from SJO19, AFZ Heredia. (Learn more here: https://www.aboutamazon.com/news/company-news/andy-jassy-update-on-amazon-return-to-office)

ONLY schedule(s) available for this role is 9:00am to 6:00pm from Sunday to Thursday and Tuesday to Saturday; additional shift changes may be required per business needs which will be announced with proper notice.

Amazon is a multinational technology company with English as its core business language. Your recruiting/hiring team may be located in different jurisdictions, all CVs must be submitted in English to be eligible for consideration.

Key job responsibilities
The individual is expected to perform these tasks through the implementation of Standard Operating Procedures and following the Quality Standard Guidelines of the team.

About the team
In accordance to Return to Office (RTO) Guidance, selected candidate(s) will be required to work 5-days per week from SJO19, AFZ Heredia. (Learn more here: https://www.aboutamazon.com/news/company-news/andy-jassy-update-on-amazon-return-to-office)

ONLY schedule(s) available for this role is 9:00am to 6:00pm from Sunday to Thursday and Tuesday to Saturday; additional shift changes may be required per business needs which will be announced with proper notice.

Amazon is a multinational technology company with English as its core business language. Your recruiting/hiring team may be located in different jurisdictions, all CVs must be submitted in English to be eligible for consideration.

Basic Qualifications

• 1+ years of work experience in corporate/customer service roles.
• Knowledge of Excel
• High School diploma
• B2 English proficiency or higher

Preferred Qualifications

• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive, and detail-oriented
• Good time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Ability to determine situational needs and provide appropriate solutions
• Demonstrated ability to learn and multi-task.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.