Support Engineer III

Establishing and maintaining electronic connectivity between vendors, transportation carriers, sellers, and buyers, is one of the most difficult tasks in today’s modern supply chain. Different industries and regions have developed their own standards for integration, and only a handful of companies have invested heavily in “speaking” all of the various global “languages.”

Here at Amazon, we see a future where manufacturers, transportation carriers, sellers, and buyers can seamlessly integrate with each other without having to learn a new “language” every time they do so. Our team, Amazon Link, is building the platform to tackle this issue by connecting Amazon and its global business partners in a faster, more reliable, and flexible way. If you are excited about supporting large-scale distributed systems, and enjoy working on providing solutions that directly contribute to Amazon’s bottom-line, you should join the Amazon Link team.

Joining our team will give you endless opportunities to use your passion, ingenuity, experience, and pragmatism to support very cool software that changes the supply chain paradigm.

Key job responsibilities

DevOps Engineer in the Amazon Link team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. DevOps Engineer will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful DevOps Engineer will have broad array of technical and functional skills, take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a DevOps Engineer you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.

A day in the life
As a DevOps Engineer in Amazon Link team, you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider this opportunities to work with Amazon Link.

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Experience in Network protocols like DNS/DHCP/TCP, or experience with web-based applications and HTTP and experience with automation and any version control tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.