As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are You Ready to Transform Supply Chains with AI?
Join AWS Supply Chain’s team to pioneer our next-generation AI-powered decision intelligence platform. We’re re-imagining enterprise planning with Agentic AI—autonomous systems that learn, recommend, and act alongside humans. If you’re passionate about solving complex supply chain challenges through AI and shaping a product with cross-industry impact, this role is for you.

As a key member of the AWS Supply Chain team, you’ll drive the adoption of our solution, an adaptive AI system that unifies planning, data, and automation. You’ll work directly with strategic customers to deploy AI agents for inventory optimization, demand-supply alignment, and real-time decision-making. Your expertise will bridge supply chain operations, ERP ecosystems, and AI innovation, ensuring that we deliver measurable business outcomes while guiding its evolution across industries as diverse as energy, manufacturing, and more.

We are looking for a highly talented and technical/functional Supply Chain practitioners who can help guide customers in their adoption of the AWS Supply Chain and provide the requisite guidance and insight to the product management teams to continually improve the suite of applications. This candidate will join a Global SWAT team focused on AWS’s most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an excellent opportunity to join AWS’s world-class teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.
Successful candidates will have demonstrated experience designing and deploying solutions across the end-to-end supply chain. Domain areas of expertise include but not limited to:
Planning: Demand planning, Supply planning, Integrated business planning
Supply Chain Networks: manufacturing & distribution network optimization, control towers, global trade
Inventory Management & Order Fulfillment: Available to promise, fulfill to promise, warehouse planning & operations
Inventory optimization, Demand Intelligence, operational data harmonization, multi-domain agentic workflows and AI-driven decision automation.

Key job responsibilities
Key job responsibilities
Engage with customers, set/manage their expectations, identify and remove barriers to adoption.
Conduct customer briefing and use the customer feedback to continually improve the product direction, identifying/confirming market needs and understanding customer priorities
Provide direction, clear set of priorities to the technical product managers to support all stages of adoption.
Solid functional /technical understanding of integration requirements to source systems of record, including major ERPs (SAP/Oracle/Infor/Net Suite)
Work with the Sales organization and help them understand how to position capabilities, use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

A day in the life
The ideal candidate will possess functional and technical understanding of integration requirements for major ERP’s such (SAP, Oracle, Infor, Net Suite) that will enable you to represent AWS Supply Chain requirements to the community of product managers, developers, & architects. The ideal candidate should also have demonstrated the ability to think strategically about business, product, and technical considerations, and assist in guiding the customer through the onboarding process to the application.

We are looking for someone who is passionate about:
Leveraging their supply chain expertise to lead our customers in adopting the Agentic AI application through data extraction, ingestion, validation to first output to monitoring results, configuring root cause analysis and deliver outcome recommendations to generate more accurate forecasts to better realize demand, automate inventory control so as to reduce potential stockouts and resolve demand-supply mismatches.

In this process, be able to translate customer feedback into product priorities, ensuring our agentic AI applications continues to align with real-world use cases that our customers experience.
Ensure we deliver measurable business results for our customers with the implementation of AWS Supply Chain.
Engage with customers to understand their business drivers to improve the AWS Supply Chain application portfolio.
Identify new opportunities across finance, logistics, or procurement where the application of decision intelligence can drive value. Partner with technical PMs and Engineering to improve the agentic framework, prioritizing features based on customer needs.
Enable sales teams to position our unique differentiators: adaptive learning, Amazon’s supply chain IP, and reduced implementation timelines.
Innovate: Work on a wide range of supply chain use cases.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Preferred Qualifications

• 6+ years of supply chain experience
• 5+ years of leading large complex programs experience
• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually