At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Sr. Program Manager to join the Last Mile DSP Network Health Team. This person will be accountable for Director level goals and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Program Manager will own building and reporting partner insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to understand the business and refine models to more quickly identify risks in the DSP network.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that scale worldwide, 2) can develop data-based insights and turn them into actionable information, 3) have a desire to learn new areas of the business and able to apply those learnings to your own work and 4) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities.

We are seeking a bar-raising candidate who will be able to:

• Develop scalable frameworks that will drive quality insights regarding DSP partners

• Build reporting mechanisms to identify trends in the network and enable Network Health and partner teams to make decisions quickly

• Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful

• Analyze metrics and patterns of behavior to inform business decisions

• Operate and deliver in a fast-paced environment

• Key job responsibilities

• Define the strategic direction and build roadmap to develop against

• Build/design/refine frameworks to evaluate business relationships and identify varying risk within the DSP network

• Oversee the development and improvement of existing insight processes

• Integrate findings with partner team to influence Amazon Logistics and DSP engagement

• Communicate with senior management and other business/technical partners on program decisions, roadmap status and risks

• Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting

• Work in partnership with global partner teams to help drive worldwide parity across Network Health’s frameworks

• Create, maintain, and disseminate program information on a regular basis to senior leadership teams and key stakeholders.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience defining and executing program requirements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually