Sr. Business Operations Manager, CN Expansion

The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world.
Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 20 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc.

Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams.

I. Analytical Insights:

• Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior.

• Share data-driven insights with stakeholders from China and international teams.

• II. Sales Operations

• Develop and execute 3-year strategy and annual business plans and strategic initiatives

• Ensure operational practices are fully compliant with legislation and policy through monitoring, accountability, auditing, and reviewing all practices

• Manage and drive staffing plans, schedules, quality initiatives, performance levels, and process change initiatives

• III. Cross-Functional Collaboration

• Serve as operational leadership stakeholder in implementing new program elements in partnership with design and development teams

• Coordinate with sales organizations globally, Product teams, and Category teams

• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams

• Collaborate with senior leadership on strategic initiatives and business planning

• IV.

Program Management & Execution:

• Contribute to operational deployment plans outlining critical and best practice launch activities
• Conduct new program initiative readiness assessments and establish goals and success indicators
• Drive seller satisfaction by delivering high levels of service through strategic insights and operational standards
• Build and execute strategic joint business plans with sellers to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities

If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position!

Key job responsibilities
Your daily responsibilities include but not limited to :
1.

Strategy and Execution:

-Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization.
-Collaborate with internal (Marketing, tech, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success.
3.

Monitoring and Goal Setting:

-Monitor Seller registration to on-boarding experience and efficiency.
-Share goals with global and local PMO teams to enhance the experience and throughput.
4. Operational Processes:
-Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success.
-Partner with the China operations team to implement processes that benefit Account Manager team's efficiency, process adherence, and more.
-Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy.
-Land global initiatives into local operational processes.
5.Business Reviews and Strategy Planning:
-Drive regular business reviews with stakeholders.
-Contribute to strategy planning.

Basic Qualifications

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience with SQL
• Experience presenting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.