ABOUT THE ROLE:

We are seeking an experienced Senior Technical Program Manager to drive critical initiatives across Ring org. The right candidate will have both a strong technical background and demonstrated experience in technical management or program/product management. You will partner with engineers, TPMs, Product Managers, and senior leadership to create world-class solutions that delight millions of customers globally.

WHO YOU ARE:

You love inventing on behalf of customers and thrive in both start-up and mature business environments. You are truth-seeking, willing to operate strategically while also rolling up your sleeves to get the job done. You demonstrate a high degree of product ownership and are passionate about innovation. No idea is too big for you to consider, and no task is too small for you to deliver on.

• Key job responsibilities
• Lead cross-functional program execution, partnering with engineering, product, and business teams to deliver customer-facing features and foundational services
• Drive architectural decisions and technical planning for complex, large-scale systems handling massive data sets and ML model serving
• Anticipate bottlenecks, provide escalation management, and make tradeoffs balancing customer needs, business requirements, and technical constraints
• Break down large, complex projects into manageable pieces, develop functional specifications, and deliver them successfully and on time
• Coordinate and plan across multiple teams, finding technical solutions that span services and applications
• Cultivate relationships and earn trust with teams both inside and outside your organization, using diverse unblocking tools and mechanisms
• Lead Think Big processes, ensuring the organization looks around corners and plans the right investments
• Identify and create mechanisms that raise the bar on quality and speed of delivery
• Gather high-quality requirements and drive toward optimal architectural outcomes
• Track and communicate the path to delivery within and across the organization

A day in the life
As a Senior TPM, you will lead collaboration across multiple teams and organizations, driving the planning, architecture, and delivery of high-quality customer experiences. You will work on initiatives spanning devices, backend services, client applications, and integrations with Amazon's broader device ecosystem and future products. Your role requires coordinating across engineering, product, QA, marketing, and UX teams to ensure we are building scalable, long-term technical solutions while meeting our commitments.

About the team
Ring's mission is to reduce crime in neighborhoods. Ring is committed to offering smart security solutions that are dependable and reliable. You will be part of a fast-paced team that is passionate about delivering innovative solutions to complex problems.

Basic Qualifications

• 5+ years of technical product or program management experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps

Preferred Qualifications

• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• Experience in software development
• Experience with AI/ML technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 148,700.00 - 201,200.00 USD annually