The Global Accounts Receivable (GAR) team is seeking a creative, passionate, and results-driven Program Manager who is a strong communicator responsible for coordinating and representing the interests of the Finance Operations Receivables group within Amazon across Collections, Cash Application, Vendor/Client Dispute Management, and Billing.

This individual will be a strong leader adept at driving change in a dynamic business environment, with a proven record of delivering process efficiency results. The ideal candidate is a self-starter with deep knowledge of program management and accounts receivable operations, demonstrates strong relationship-building and strategic influencing skills, and has experience leading large-scale change management across functions and geographies. The ability to thrive in a fast-paced, ambiguous environment is critical to success in this role.

Key job responsibilities

• Develop a solid understanding of Amazon's Finance Operations systems and processes.
• Work with functional leaders and internal groups to build scalable processes and resolve escalated discrepancies in a timely and accurate manner.
• Lead and participate in operational excellence activities; analyze processes, recommend improvements, and manage related quality and internal control indicators.
• Contribute to collection process improvements by identifying issues, proposing tool enhancements, and driving continuous improvement of collection protocols.
• Communicate internally and externally to identify issues and propose long-term sustainable solutions.
• Perform autonomously; initiate and manage complex, cross-functional, and cross-company work, including managing workload priorities and establishing process priorities aligned with organizational goals.
• Set, improve, and enforce policies and procedures, maintaining full compliance and implementing best practices.
• Drive execution of team vision and goals; independently manage recruiting efforts and continually raise the bar.
• Drive organizational strategy; lead improvements in process efficiency and effectiveness, and spearhead development and implementation of tools and automation.
• Explore upstream/downstream improvement opportunities by working with business partners, identifying root causes, and building long-term solutions.
• Act as a process SME and drive engagement across multiple stakeholder groups to deliver required process improvements.
• Build and maintain long-term stakeholder relationships to improve the OTC lifecycle; manage operations and project performance metrics.
• Evaluate and communicate accounts receivable controllership risks with Finance Operations; assess adequacy of existing controls and partner with the Controllership and Internal Audit teams to implement new controls and maintain operational and design effectiveness of internal controls.
• Lead and contribute across process areas including Collections, Cash Application, Credit Notes, Deduction Management, and Vendor/Customer Contact Management.

Basic Qualifications

• 6+ years of Accounts Receivable or Account Payable experience
• • MBA, CA, CPA, or CWA with 8–10+ years of experience managing cross-functional projects and programs, including Finance projects and exposure to Finance Systems/Applications.
• • 6+ years applying key financial KPIs to analyses and building financial/operational reports and data sets that inform business decision-making.
• • 6+ years creating process improvements with automation and analysis.
• • 3+ years of advanced proficiency in Excel (pivots, lookups, etc.).
• • Strong analytical skills with experience evaluating business processes and complex problem-solving using Lean/Six Sigma techniques.
• • Proven project management ability — organizing, finding solutions, and driving to successful conclusions.
• • Strong presentation and written communication skills; ability to build effective partnerships with senior leaders across diverse groups.
• • Ability to influence stakeholders and meet goals.

Preferred Qualifications

• 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• • 6+ years of identifying incomplete or inaccurate data, determining root causes, and implementing escalation plans.
• • International experience at a multinational organization.
• • Experience with large-scale data mining and reporting tools (SQL, MS Access, Essbase, or Cognos) and providing recommendations based on ad hoc analyses for strategic decision-making.
• • Independent and entrepreneurial style with the ability to work with minimal direction in a fast-paced, rapidly changing environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.