Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

We are seeking a dynamic and experienced Senior Sales Readiness Lead to join our Sales Operations — Enablement team within Amazon Business. This role is the cornerstone of our sales skills development strategy, responsible for designing, delivering, and continuously improving training programs that elevate the performance of our sales organization. The ideal candidate is a passionate facilitator and instructional expert who thrives at the intersection of sales methodology, behavioral programs, executive coaching, and scalable, async-first adult learning.

Key job responsibilities

• Sales Methodology & Foundational Training

• Own and deliver the end-to-end sales methodology curriculum, ensuring alignment with organizational goals and evolving market demands.

• Partner with sales leadership to identify skill gaps and translate them into targeted, measurable training initiatives.

• Architect scalable, asynchronous onboarding programs for new hires — blending self-paced learning modules, AI-powered agentic role plays, and on-demand skill workshops to accelerate ramp without synchronous bottlenecks.

• Continuously evaluate and iterate on sales methodology content to reflect best practices, competitive dynamics, and internal performance data.

• Develop foundational product training that equips sales to understand core product capabilities, articulate customer value propositions, and confidently position solutions in sales conversations

• Facilitation & Learning Path Design

• Act as a primary facilitator for live (virtual and in-person) training events for CPS sales teams (or adjust for specific audience), demonstrating world-class presentation and engagement skills.

• Architect structured learning paths that guide sales teams from foundational competency through advanced mastery, incorporating async-first modalities (agentic role-play simulations, e Learning, micro-learning, AI-coached practice scenarios) complemented by high-impact live sessions for executive conversation skills.

• Leverage learning management systems (LMS) and enablement platforms to develop, deliver, track, and measure training adoption and impact.

• Establish feedback loops with participants and stakeholders to continuously refine content relevance, delivery format, and learner experience.

• Behavioral Programs & Executive Coaching

• Serve as the subject matter expert for behavioral programs — designing and delivering frameworks rooted in behavioral assessment methodologies (e.g., DISC, social styles, EQ) that equip sales teams to navigate executive-level conversations, adapt to diverse buyer personas, and build trusted advisor relationships with C-suite stakeholders.

• Integrate behavioral program principles into broader training to sharpen executive-level negotiation, objection handling, consultative selling, and strategic account conversations.

• Coach sales managers on leveraging behavioral insights for executive engagement, team development, performance coaching, and talent optimization.

• Own Enablement Sales Manager Communications (SMX Connection Flash to Sales LT monthly, manager slack room)

• Cross-Functional Collaboration & Measurement

• Partner with Product stakeholders, Sales Leadership, and Revenue Operations to ensure training content reflects go-to-market strategy and product positioning.

• Define and track key training KPIs including ramp time, competency attainment, sales confidence scores, and correlation to pipeline and revenue outcomes.

• Produce regular reporting on training effectiveness and present insights and recommendations to core stakeholders and leadership.

A day in the life
Your morning starts with a live virtual workshop coaching sales teams on executive-level conversation techniques. Between sessions, you review agentic role-play completion data and refine an async onboarding module based on learner feedback. Over lunch, you partner with product stakeholders to translate a new feature launch into sales-ready training content. In the afternoon, you facilitate a behavioral assessment debrief with a sales manager, then prep next month's SMX Connection Flash for sales leadership. You end the day analyzing ramp-time metrics — connecting your programs directly to pipeline impact.

About the team
We're the AB Enablement team — equipping NA CPS Sales with competency-based, AI-enabled skills and habits that improve performance and turn learning into accelerated growth. We build with intention inside one of the fastest-growing B2B businesses at Amazon, prioritizing fewer programs with higher impact over noise and volume. We're early adopters of AI tools, believers in behavioral science, and relentless advocates for the sales team we serve. If you want your work to directly shape how a world-class sales org grows, this is where it happens.

Basic Qualifications

• 6+ years of sales operations or equivalent experience
• Bachelor's degree or equivalent
• Experience with solution-selling methodologies
• Experience developing and delivering presentations to large and diverse audiences
• Experience with Learning Management Systems (LMS), or experience with multimedia content creation
• Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
• Experience with behavioral assessment programs (DISC, social styles, EQ frameworks) and their application to sales effectiveness, executive coaching, and C-suite engagement.

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Certification in one or more behavioral programs (e.g., Everything DiSC®, TTI Success Insights, EQ-i 2.0, Social Styles, or equivalent).
• Additional certifications in instructional design (ATD, CPLP) or sales training (CSE, CPTD).
• Experience with Amazon's sales culture, tools, and operating cadence.
• Familiarity with Kirkpatrick's Four Levels of Evaluation or similar training measurement frameworks.
• Experience designing agentic role-play experiences and integrating AI-powered tools into scalable, asynchronous enablement workflows.
• Master's degree in Organizational Development, Adult Education, Industrial-Organizational Psychology, or MBA.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 133,900.00 - 181,200.00 USD annually
USA, TX, Austin - 133,900.00 - 181,200.00 USD annually
USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually