"Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon."

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Investigation Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigation Specialist will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities
This includes, but is not limited to:

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
• Ensure high quality decision by applying Buyer Abuse prevention standard operational procedures
• Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks.
• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
• Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
• Maintain high levels of confidentiality and data security standards. Achieve weekly productivity and quality standards for investigations.
• Communicate via email to internal customers and financial institutions to make informed decisions about risk.

Additional Information:

Shifts: Rotational (it is a 247 shift environment and shifts are rotational)
Weekly Off: Rotational two-consecutive days off (it is a 5-day working week with 2 consecutive days off.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Experience demonstrating strong analytical abilities and confidence in the use of data
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience prioritizing and managing time effectively in dynamic environments
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.