The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.

Working Conditions:

• Normal Office Environment.
• Report daily to the Pasay office.
• This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.

Key job responsibilities
Responsibilities include, but are not limited to:

• Resolve complex vendor inquiries within defined timelines, ensuring accurate and thorough outcomes.
• Meet or exceed all applicable process metrics consistently.
• Identify and address root causes of recurring issues to prevent reoccurrence.
• Manage vendor communications through inbound email and outbound calls.
• Respond accurately and promptly to inquiries from internal stakeholders and external vendors, maintaining strong working relationships.
• Drive proactive coordination with vendors and internal teams to resolve queries and issues efficiently.
• Investigate and resolve vendor disputes, addressing underlying pain points with actionable solutions.
• Deliver prompt, detailed, and customer-focused service to vendors at all times.
• Escalate issues appropriately to direct managers and/or senior leadership when required.
• Handle inquiries across multiple languages as assigned, maintaining primary communication in the designated language.
• Support additional projects and duties as assigned.

Basic Qualifications

• Holds a minimum 2-year graduate certificate or equivalent academic qualification.
• Proficient in Italian; For non-native speakers, must present relevant language certification or demonstrate equivalent day-to-day professional experience in the required language.
• Native English speakers are required to complete an English assessment as part of the interview process.
• Proficient in Microsoft Excel (pivot tables, VLOOKUP, macros) and Microsoft Word.
• Demonstrates strong verbal and written communication skills with a customer service focus.
• Amenable to handling inbound and outbound calls and working overtime or shifting schedules as required.
• Able to prioritize tasks, manage multiple responsibilities simultaneously, and work with minimal supervision.
• Works effectively under pressure and meets tight deadlines consistently.
• Exhibits strong interpersonal skills; collaborative, hardworking, adaptable, and detail-oriented.
• Open to working with diverse, multicultural teams across a global environment.

Preferred Qualifications

• Bachelor's or Master's degree in Finance, Accounting, or a related field preferred.
• Minimum of 2 years of experience in a Finance & Accounting analyst role or in a BPO environment supporting customer-facing operations.
• Prior experience in Accounts Payable is a strong advantage.
• Demonstrates ownership and accountability, taking initiative on projects from day one.
• Committed to continuous learning and professional self-development.
• Self-motivated and driven, with the ability to work independently and proactively.
• Fluency in one or more additional European languages is an advantage.

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