Air Carrier Ops Manager, Amazon Air

Do you have a passion for aviation and data-driven operational performance? Are you interested in helping shape the future of air cargo operations in Europe? Amazon Air is seeking a highly motivated aviation professional to join our Air Carrier Operations team on a 12-month fixed-term basis as Air Carrier Ops Manager, serving as the carrier performance and schedule management specialist within Amazon's European middle-mile air transportation network. In this role, you will own the full lifecycle of carrier performance measurement, reporting, and accountability, ensuring operational transparency, driving carrier performance improvement, and supporting the financial integrity of the network. If you are ready to bring your aviation and analytical expertise to a fast-paced, innovative environment, then join us in making Amazon history!

The Air Carrier Ops Manager will own carrier performance reporting across all business review cycles, manage airline schedule operations, and maintain the data and reporting infrastructure that underpins operational decision-making across the European air cargo network. This role requires a combination of aviation operations understanding, strong analytical capabilities, and the ability to manage complex reporting and reconciliation processes in a fast-paced, multi-stakeholder environment. This is a 12-month fixed-term position.

Key job responsibilities
In this role, you will be responsible for:

• Leading carrier performance reporting across daily, weekly, monthly, and quarterly business review cycles, including data preparation, performance analysis, and facilitation of review sessions with internal leadership and carrier partners.
• Managing carrier on-time performance tracking and reconciliation, including delay attribution analysis, carrier controllable delay confirmation, and performance assessment against contractual thresholds.
• Managing end-to-end schedule operations via Air Vision, including schedule implementation, cancellations, SSIM comparison and reconciliation with carrier systems, and upload to internal planning platforms.
• Owning and maintaining operational performance dashboards and reporting tools, including data integrity monitoring, query management, and continuous improvement of carrier performance visibility across the network.
• Providing financial reporting support to internal finance teams, including operational data for invoicing, block hours reporting, and month-end close processes.
• Managing scheduled communications with cargo customers and internal stakeholders regarding flight schedule changes, cancellations, and network adjustments.
• Conducting schedule audits and reconciliation between internal systems and carrier schedule platforms.
• Supporting broader carrier operations during peak periods and providing cross-coverage for operational monitoring and carrier engagement as required.
• Travelling to operational sites across Europe up to 10% of the time.

Basic Qualifications

• Bachelor's degree
• Aviation industry background with demonstrable experience in airline operations, cargo airline operations, air freight management, or aviation performance analysis.
• Experience in airline performance reporting, on-time performance management, operational data analysis, or carrier performance management.
• Strong analytical skills with the ability to interpret operational performance data, conduct root cause analysis, and build reporting frameworks.
• Experience with business intelligence and reporting tools for operational performance analysis, including the ability to build, maintain, and troubleshoot dashboards and data queries.
• Experience working in cross-functional, multi-stakeholder environments managing multiple reporting deadlines simultaneously.
• Excellent written and verbal communication skills with the ability to produce clear operational reports and briefings for carrier partners and senior leadership.

Preferred Qualifications

• Experience with airline schedule management systems such as Air Vision (Sabre), AIMS, or equivalent, including SSIM file management and schedule reconciliation processes.
• Experience with carrier on-time performance management, delay attribution, and contractual performance reconciliation.
• Familiarity with cargo aviation operations, including ULD management, dangerous goods regulations (IATA DGR), air waybill processes, and charter operations coordination.
• Proficiency in business intelligence tools such as AWS Quick Sight, Tableau, or similar platforms, and SQL skills for querying aviation network data.
• Experience with financial reporting in an aviation context including block hours, operating cycles, and invoicing support.
• Experience working directly with airline OCC teams, ground handling agents, and airport slot coordinators in a European aviation environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.