At Amazon, our goal is to exceed the expectations of customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost efficiently as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service through the introduction of pioneering new products and services in the last mile delivery space, including the continuous innovation and expansion of Amazon Flex program. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.

Are you passionate about transforming how people learn at scale? We are seeking a Senior Program Manager for Amazon Flex WW Learning team to lead our global learning strategy and execution to drive measurable impact for the business. In this role, you will own the learning roadmap, partnering cross-functionally with product, tech, marketing, and regional teams to deliver the most relevant, timely, and engaging learning experiences that improve delivery partner safety, quality, performance, and confidence. You'll shape how Amazon Flex delivery partners onboard, grow, and succeed at a global scale.

Key responsibilities:

• Own and drive the WW learning strategy and 12-month roadmap, leading quarterly business reviews with cross-organizational leadership
• Define, track, and report key business metrics to surface high-value actions and inform investment strategy
• Lead cross-functional and cross-regional mechanisms to consolidate insights and prioritize learning initiatives
• Partner with product, tech, learning design, marketing, operations, and other teams to deliver lifecycle-based, cross-channel learning experiences
• Leverage engagement with learning program as a foundational input to drive desired business outcomes
• Leverage GenAI within program management processes to enhance scalability and sustainability

The ideal candidate has a track record of success in program and stakeholder management, is a strong writer and communicator, and is resourceful. You are a ‘hands-on’ person with high level of autonomy and you are not afraid to drive results from the front. This will be a high-visibility role, meaning you are comfortable with driving critical business decisions in a fast-paced and ambiguous environment, and interacting with all levels of the organization.

Basic Qualifications

• 7+ years of program or project management experience
• Bachelor's degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross functionally with tech and non-tech teams
• Experience writing clear and concise business strategy documents for executive audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually