Operations Manager I, External Fulfillment

Amazon is looking for a motivated individual for the profile of Operations Manager I ( EU region) for managing day-to-day seller experience operations, executing established processes, and driving operational metrics within a defined scope. The individual will focus on BAU operations execution, seller performance management, and supporting program initiatives . The ideal candidate is detail-oriented, data-driven, and capable of managing a team of Operations Executives to deliver consistent operational outcomes.

Key job responsibilities
1.

Seller Performance Management:

2.

Reporting & Data Management:

3.

Program Management & Innovation:

4. Analytics, Automation & Reporting Frameworks
5.

Cross-Functional Influence & Stakeholder Management:

• A day in the life
• Execute daily seller experience operations including proactive/reactive calling, escalation management, and rescue management
• Monitor and drive seller experience metrics (FDPS, LSR, CR, DEA, FOPS, C2P) within the assigned seller cohort
• Manage D+1 rescue operations, holiday management, and contingency management to ensure customer promise adherence
• Conduct daily performance deep dives and implement corrective actions for underperforming sellers

About the team
The team manages External fulfillment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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