As a Program Manager, you will work closely with internal stakeholders including Fulfilment Centers, Sort Centers, Network Design, Speed, S&OP and Last Mile operations team. You would also collaborate with external stakeholders such as carriers (airlines). We are looking for individuals with proven ability to drive process improvements & ability to keep pace with our explosive growth. The individual should have a can-do attitude and an ability to solve problems independently with limited guidance. Your role will involve managing operational metrics, lead continuous improvement process and cost initiatives, manage carrier communications in the area of ownership and plan for any changes in network.

Key job responsibilities
1. Manage daily/weekly air haul schedule and associated systems
2. Support IN Air network planning, carrier allocations, network expansion and peak scale up of capacities
3. Management and liaising with carriers
4. Tracking existing metrics to detect & remove any defects
5. Continuous improvement management as well as development of SOPs
6. Support initiatives on network speed and reliability for Air network

Basic qualifications
1. 5-7 years of experience in operations/program/strategy/project management
2. Experience in defining program requirements and using data and metrics to determine improvements
3. BE/ B.Tech Engineering/MBA from a reputed university, Operations or related field
4. Excellent problem-solving, analytical, excel, task prioritisation, follow-up, and customer service skills.
5. Ability to handle changing priorities and use good judgment
6. Ability to manage critical workload with a positive, flexible professional attitude

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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