We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Are you passionate about shaping the future by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

• What Will You Do?
• Own & Influence: Lead projects end-to-end across Sales, Support, Solutions Architecture, Pro Serve, and customer teams
• Guide Adoption: Understand customer business deeply and evangelize the right AWS solutions at the right time
• Drive Transformation: Shepherd customers through AWS adoption using your large-scale delivery experience
• Advocate & Coach: Be the customer's cloud coach internally and their voice to AWS leadership
• Execute Strategy: Translate customer goals into plans and deliver industry-changing outcomes

The successful candidate will:

• Lead & Communicate: Gain stakeholder buy-in and lead virtual teams across all organizational levels
• Enterprise Experience: Proven track record with complex, multi-layered enterprise transformations
• Customer-Focused: Data-driven with technical and business expertise in large-scale programs
• Problem-Solver: Detail-oriented with strong technical judgment and exceptional communication
• Navigate Complexity: Collaborate cross-functionally and lead autonomously through ambiguity

A day in the life

Customer-Facing Responsibilities:

• Drive Adoption Plan: Create executable plans with AWS teams and partners to realize customer vision. Define milestones, remove blockers, accelerate migrations, and influence product roadmaps for customer use cases
• Maximize Value Through: Adoption (advance cloud goals), Enablement (upskill technical/non-technical roles), Governance (implement partnership and adoption structures)
• Identify Strategic Opportunities: Work backwards from customer needs to pursue large-scale migrations, analytics, innovation, and business agility, support with TCO analysis and business cases
• Scale Training: Establish train-the-trainer programs and leverage AWS resources to deliver organization-wide training at scale

Internal-Facing Responsibilities:

• Develop CSM Function: Build scalable mechanisms, methodologies, and tools; share best practices through Technical Field Communities to accelerate customer adoption
• Align Account Team: Serve as connective tissue between GAMs, SAs, TAMs, and Pro Serve—coordinate activities to deliver on customer cloud strategy
• Drive Product Development: Collaborate with AWS Product and Service teams, contribute to roadmaps through Product Feature Requests (PFRs)
• Leverage Data: Use data to validate strategies, guide performance measures, and ensure the Account Team measurably achieves customer outcomes

About the team
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience in English-language communication skills, both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.