Amazon is looking for a Senior Program Manager to support electric vehicle service operations and delivery service partner experience as our Last Mile electric fleet scales across North America. This role will own vehicle operational readiness, service expansion strategy, and partner experience programs that ensure our growing electric delivery vehicle fleet maintains industry-leading availability and performance.

You'll manage the complete lifecycle of electric vehicle service operations, from station launch readiness to ongoing maintenance optimization, driving toward peak vehicle operational readiness during high-volume delivery events. This role requires working backward from delivery service partner needs to solve complex cross-functional challenges including service coverage expansion, automated repair scheduling, launch criteria optimization, and data integration strategies that improve partner experience and operational efficiency.

The ideal candidate will demonstrate strong program management capabilities to coordinate across multiple organizations, relationship-building skills to navigate diverse stakeholder groups including OEMs, third-party service providers, operations teams, and delivery partners, and the ability to drive crisp decisions in ambiguous environments. You'll own strategic initiatives that directly impact fleet availability, delivery performance, and partner satisfaction as we deploy thousands of electric vehicles annually.

• Key job responsibilities
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

A day in the life
Your day will be a dynamic blend of strategic planning and hands-on execution. You'll analyze vehicle availability trends to identify emerging issues, coordinate with OEM partners to resolve service bottlenecks, and facilitate cross-functional discussions to align on launch readiness criteria. You'll work with operations leaders to understand partner pain points, and build executive narratives that secure resources for critical initiatives. Expect to manage multiple concurrent workstreams while maintaining focus on delivering measurable improvements in vehicle operational readiness and partner satisfaction.

About the team
The EV In-Life Services team is dedicated to sustaining electric vehicle operations, maximizing fleet availability, and delivering exceptional experiences for our partners. We are a collaborative, forward-thinking group dedicated to solving complex challenges that directly impact delivery performance and operational excellence. Our team manages the complete service ecosystem for electric delivery vehicles across NA, working with leading OEMs and service providers to push the boundaries of fleet management. By joining us, you'll work alongside innovative professionals who are passionate about creating scalable, efficient solutions that enable our electric fleet transformation while supporting our delivery partners' success.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually