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Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Amazon

Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Amazon

Hawthorne, CA, USA

·

On-site

·

Full-time

·

4w ago

Compensation

$178,400 - $226,700

Benefits & Perks

Healthcare

401(k)

Equity

Parental Leave

Healthcare

401k

Equity

Parental Leave

Required Skills

Security engineering

Python

Java

C/C++

Go

Scala

Log analysis

Threat identification

Mentoring

We are seeking an experienced Security Engineer III to lead critical security infrastructure initiatives across our organization. In this role, you will own the design and architecture of security solutions that protect millions of Ring and Blink customers while enabling our support teams to operate efficiently and securely. You will tackle ambiguous, large-scale security challenges where customer needs are defined but security strategies must be established from the ground up.

Key job responsibilities

Security Architecture & Platform Development:

Design and implement security frameworks, detection systems, and automation platforms across Ring and Blink Customer Support. Build Splunk-based security detections, monitoring dashboards, and investigative tools. Architect unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention. Develop AI-powered solutions including risk scoring, automated threat detection, and intelligent response mechanisms.

Cross-Organizational Security Leadership:

Lead security review processes establishing streamlined "golden pathways" for application security assessments. Partner with App Sec, Product Security, and Engineering teams to certify technology projects. Drive consensus across stakeholder groups and mentor security engineers organization-wide.

Compliance & Governance:

Design security compliance frameworks meeting Amazon standards and regulatory requirements (CCPA, GDPR, FTC). Build automated compliance tracking with real-time visibility. Create identity and access management mechanisms with audit-ready controls.

Innovation & Risk Reduction:

Centralize security controls and create reusable patterns. Proactively design security controls for emerging technologies. Translate complex risks into actionable recommendations balancing business needs, customer experience, and security requirements.

A day in the life
A big part of your day is meeting with solution architects and engineering teams, reviewing technical designs and providing security guidance. Where time allows, you'll volunteer for and conduct ASR reviews, evaluating new systems against security standards. Throughout all of this, you will mentor, and delegate some of the work listed above to junior security engineers. You will also work on projects like engineering employee-facing security solutions (including AI)—tools that make it easier for support teams to work securely without friction.

About the team
Ring Blink Customer Support Security (RBCS CSSec) protects customer trust by strengthening Security, Privacy, Compliance, and Fraud posture across Ring and Blink Customer Support. We investigate sensitive escalations, analyze telemetry, determine root causes, and drive fast resolution for unauthorized access or anomalous device behavior. Partnering with engineering, security, fraud, legal, and product teams, we ensure rigorous case handling and risk reduction. We provide governance, audit readiness, fraud prevention, secure workstation compliance, and cross-functional program delivery through scalable mechanisms, SOPs, automation, and roadmaps to keep our organization compliant, efficient, and growth-ready.

Basic Qualifications

  • 4+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
  • 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
  • 4+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
  • Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
  • Experience (non-internship) in scripting, programming, and security code reviewing in a common programming language
  • Experience (non-internship) in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools
  • Experience working in identifying security issues and risks, and developing mitigation plans
  • Experience (non-internship) in industry-based security vulnerabilities identification, attack patterns, and remediation techniques
  • Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

  • Experience applying threat modeling or other risk identification techniques or equivalent
  • Experience with security in service-oriented architectures/microservices and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 178,400.00 - 226,700.00 USD annually

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About Amazon

Amazon

Amazon

Public

Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

10,001+

Employees

Seattle

Headquarters

Reviews

2.9

10 reviews

Work Life Balance

2.8

Compensation

3.7

Culture

2.5

Career

2.3

Management

2.1

35%

Recommend to a Friend

Pros

Good pay and compensation

Strong benefits package

Flexible scheduling options

Cons

Poor management and leadership

Limited growth and promotion opportunities

High stress and demanding work environment

Salary Ranges

2 data points

L2

L3

L4

L5

L6

L2 · Cybersecurity Analyst L2

0 reports

$234,132

total / year

Base

$93,653

Stock

$117,066

Bonus

$23,413

$163,892

$304,372

Interview Experience

10 interviews

Difficulty

3.7

/ 5

Duration

21-35 weeks

Offer Rate

20%

Experience

Positive 10%

Neutral 10%

Negative 80%

Interview Process

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Technical Phone Screen

5

Onsite/Virtual Loop

6

Team Matching

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Leadership Principles

Technical Knowledge