We are looking for an analytical, customer-obsessed and innovative Sr Strategy & Product Manager to join the Cost to Serve team at Amazon Australia. You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional initiatives, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.

Our team operates out of our fabulous CBD office, conveniently located near many transportation options.

Key job responsibilities
To excel in this role, you will:

Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.

Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.

Identify opportunities across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.

Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.

Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.

Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.

Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.

Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

Basic Qualifications

• Bachelor's degree or equivalent
• 6+ years of product or program management, product marketing, business development or technology experience
• Experience owning/driving roadmap strategy and definition

Preferred Qualifications

• Experience working across functional teams and senior stakeholders
• Experience shipping innovative, successful consumer products
• Knowledge of SQL
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.