Amazon strives to consistently delight customers by efficiently delivering products all over the world. Our teams possess a wide range of skills and expertise, from business analysis and inventory management to engineering. With so many Fulfilment Centers (FC) and Delivery Stations worldwide, Amazon is growing at a pace that requires the very best talent to be brought in to our company to help us continue to make history.
Are you ready to champion customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking an Area Manager to join our dynamic Fulfillment Center/Sort Center/Delivery stations. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us. About the role and responsibilities: You’ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded. In the logistics team you enter and lead, we’ll be entrusting a team of approximately 80 to 120 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you’ll ensure motivation, engagement and performance:

• You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
• You’ll lead cross-functional teams, tasked with solving operational problems,
• You’ll uphold Amazon’s high standards of process quality,
• You’ll maintain inventory accuracy,
• You’ll strive to improve and streamline processes,
• You’ll become a subject matter expert on larger FC processes and activities,
• You’ll actively share and promote best practices with your colleagues and network

Key job responsibilities
In this position, you will take care of a team or a process as soon as you start. Our culture is very learn-by-doing oriented; you will take control of your career.

Guiding by example, you’ll be responsible for the training and integration of your team, while progressively improving progress. This symbiotic relationship also makes this position even more rewarding and impactful, as you strive for excellence together with the team you supervise.

You’ll exercise sound judgement, making sure progress and targets are realistic and achievable. And it’ll be worth it; the impact you could have, within one of the world’s biggest, most innovative companies, won’t go unnoticed. With us, you can have a hand in creating the future of operations and logistics.

Alongside positive leadership, the ideal Area Manager keeps the bigger picture goals in mind:

You’ll need to safeguard your team’s safety while at work
You’ll uphold Amazon’s high standards of quality
You’ll demonstrate problem-solving and analytical capabilities
And, last but not least: you’ll strive to improve and streamline processes

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience working effectively across cross-functional teams and partner well with people at all levels within an organization, including coaching of junior staff
• Experience motivating others to meet the daily challenges of an extremely deadline-driven environment
• Experience demonstrating problem solving and root cause analysis

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Lean, Kaizen, Six Sigma concepts

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.