The Customer Reliability and Resilience Engineering (CRRE) organization is transforming how Amazon approaches availability and operational excellence across the Stores and Digital organizations. CRRE's mission is to improve the customer experience by ensuring the Retail Experience is always "indistinguishable from delightful" through two core mechanisms: (1) preventing customer impacting incidents from happening in the first place, and (2) minimizing customer impact when they do occur. We treat availability as a product, continuously innovating to drive "Resilient by Default" solutions where resilience is integrated throughout the software development and operational excellence lifecycle from Day One.

This position will be part of the CRRE Business Operations team. Our cross-functional team focuses on strategic planning, performance management, and operational excellence initiatives that enable CRRE to protect Amazon's customer trust through improved availability outcomes. We partner closely with engineering, science, and product teams to translate complex technical challenges into actionable business strategies, drive data-driven decision-making, and ensure our organization delivers measurable improvements in system reliability and incident response. We collaborate with teams across multiple Amazon organizations to continuously raise the availability bar while reducing aggregate resilience cost for builders.

As a Principal Product Manager (Tech) for the team, you will define the product strategy for treating availability and operational resilience as first-class products. You will drive appropriate technology choices, lead the way for continuous innovation in business operations tooling and processes, and shape how CRRE measures, reports, and improves availability outcomes across Amazon. This is an opportunity to make a significant impact on how Amazon approaches operational excellence at scale. You will play a pivotal role in driving our team's strategic planning processes, operational review mechanisms, and performance management systems, as well as driving alignment with partner business, engineering, and science teams across Amazon on high-profile initiatives that protect customer trust. Reporting directly to the Director of CRRE, you will be instrumental in initiating greenfield projects that transform how we operationalize availability as a product and driving their development through all stages from inception to deployment.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 179,900.00 - 243,400.00 USD annually