The AU Process Excellence team covers the closure of OP2, BM and Over/Above initiative gaps for the entire country, across all miles (FM, MM and LM). This role focuses specifically on the Last Mile section of this journey, however cross pollination opportunities will occur across miles naturally within the team.

The team are seeking an experienced AMZL SME to support the formation of Standards, Best Practices , Continuous Improvement Initiatives and Recovery Actions for the field team to be set up for success.

This role will be centrally based with some travel (up to 25%) estimated.

• Key job responsibilities
• Partner directly with ACES Field, Operations and support teams to provide subject matter expertise and strategic execution support
• Lead root cause analysis initiatives to identify and eliminate operational barriers
• Create new projects, processes, and continuous improvement initiatives across the network
• Remove operational barriers and deliver immediate results through hands-on problem-solving
• Continuously align and communicate the priorities of the AU Operational Excelelnce ACES team to meet the needs of internal customers
• Synthesize and analyze data to suggest improvements for both training and operational improvements
• Utilize customer feedback to provide relevant content and programmatic feedback to the appropriate teams

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 3+ years of driving process improvements experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Knowledge of SQL at the intermediate level

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.