Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Center Technicians with a passion for technology to help us expand our to the next level.

More about us:
Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.
Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centers in every region! Our content delivery service, Front, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build & manage. We hope it is you!

The Opportunity: Data Center Technician
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of technology in the region.

A Data Center Technician may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers ( Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges.

Some of the key responsibilities you will undertake are:
Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

• Escalation point and technical troubleshooter for all Systems and problems

• Deep diving into server issues

• XEN service virtualization troubleshooting

• Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network

• Remediation or recovery of physical power issues on racks

• Participate in Data Center power & cooling events

• Operations: Meet 24x7 On-Call requirements and response during shift rotations.

• Install & configure racks of hosts in line with internal SLAs

• Triage & resolve trouble tickets for all devices in your region

• Data Center point of contact for all High Severity issues

• Physical replacement of server and network device parts

• Ensure correct rotation of parts & spares

• Help define metrics to increase our customer uptime

• Enforcing Amazons Security Best Practices

• Interact with third party vendors & contractors

• Contribute ideas to improve operational efficiency

• Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs
  Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects

• Participate in team meetings for metric analysis and project status updates

• Help build the world’s largest Cloud infrastructure
  Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring: Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

For more information on Amazon Web Services, please visit AMAZON Web Services

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.