The Senior Manager, Professional Services (Pro Serve) Cloud Architects (PCAM) - NAMER leads all Pro Serve Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER Pro Serve Leader, this role drives pre-sales technical excellence, people leadership, and regional business performance aligned to Pro Serve's 3-Year Plan (3YP).

This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders — engaging C-level executives, collaborating with Pro Serve Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys.

Key job responsibilities

• Regional Leadership & Strategy

• Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs

• Define and execute regional pre-sales strategy aligned to Pro Serve 3YP

• Partner with NAMER Pro Serve Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage

• Drive organizational design, resource allocation, and capacity planning

• Serve as a Pro Serve executive sponsor with customers

• People Leadership & Talent Development

• Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession

• Lead performance management, career development, and goal setting

• Drive hiring, onboarding, and retention to build high-performing teams

• Identify and develop future leaders; ensure team certification compliance

• Business Performance

• Own regional Billable Bookings performance through team enablement and strategic opportunity support

• Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design

• Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities

• Champion AI adoption with customers and builders

• Customer & Stakeholder Engagement

• Serve as executive escalation point for complex technical and strategic customer situations

• Build C-level relationships and drive business outcomes

• Champion customer satisfaction (CSAT) improvements across all engagements

• Operational Excellence

• Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics

• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness

• Foster knowledge sharing, reusable artifact creation, and best practice adoption

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions
• Experience engaging with and influencing C-level executives
• Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

Preferred Qualifications

• Experience with communication, presentation, and negotiation
• Experience using data analysis to drive business decisions
• Experience managing a budget or P&L
• 5+ years of cloud computing experience
• Experience building and operating a cloud-based architecture
• Experience leading complex programs with significant change impact across organizational boundaries
• AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually
USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually
USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually
USA, NY, New York - 221,100.00 - 299,200.00 USD annually
USA, TX, Austin - 201,000.00 - 272,000.00 USD annually
USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually
USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually
USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually