The Transportation Excellence Academy (TEA) provides consistent and reliable training experiences for leaders and associates across Amazon Transportation Services (ATS). TEA is seeking a Training Specialist II to develop talent at scale through learning solutions that drive business outcomes. In this role, you will own and manage mid-size training programs, delivering instructor-led training that provides learners with skills critical to their success in role. You will lead weekly sessions on various topics including operational excellence, safety and compliance, leadership development, and leading the Amazon way using a mix of technologies and media platforms.
As a Training Specialist II, you will work independently across multiple client teams, partnering with Operations, PXT, Leadership, and business partners to design, deliver, and continuously improve training experiences. You will own training metrics and program effectiveness, using data to drive decisions and demonstrate business impact. This role requires strong facilitation skills, strategic thinking, and the ability to influence stakeholders at various levels while mentoring and developing other training team members.

Key job responsibilities

Program Ownership & Delivery:

Own and manage mid-size training programs with mid-level complexity across multiple client teams within ATS
Organize and deliver virtual and in-person instructor-led training sessions on topics that ensure learner success, including operational excellence, safety operations, compliance, leadership development, and Amazon Leadership Principles
Create an engaging learner experience using various training strategies and adult learning methodologies as measured through manager feedback and post-training surveys
Facilitate the delivery of a blended learning experience comprised of virtual instructor-led training (vILT) and in-person, hands-on operational training for both internal and external partners (including Senior Leaders) using skillful application of adult learning theory
Demonstrate full proficiency in training material and learning management systems
Ability to travel as appropriate (25%)

Curriculum Management & Needs Assessment:

Design, develop, and continuously improve training content, processes, and delivery methods based on business needs and learner feedback
Provide continuous improvement through proactive identification of content, process, and efficiency gaps
Demonstrate Learn and Be Curious when presented with new and/or modified content, technology, and standard work expectations
Ensure curriculum alignment with business objectives, regulatory requirements, and compliance standards

Metrics & Impact Measurement:

Measure, assess, and document trainee performance, attendance, and competency levels throughout the experience through formalized mechanisms
Own and track training metrics including program completion rates and effectiveness data
Execute learning plans with regular and accurate performance reports
Analyze training effectiveness data and implement improvements to drive business outcomes
Escalate performance management needs as appropriate

Stakeholder Partnership & Influence:

Build partnerships with stakeholders across ATS to remove barriers for learners and drive results
Partner with Operations, PXT, Site Leadership, and business partners to align training solutions with business priorities
Partner cross-functionally to quickly resolve urgent matters and escalations
Influence mid-sized training populations through effective communication and change management
Collaborate with peers to coordinate tasks and perform quality audits
Identify opportunities for program scalability and efficiency improvements

Mentorship & Professionalism:

Share expertise and best practices with team members to build organizational capability
Maintain professionalism and demonstrate the standards outlined in the code of conduct while maintaining a positive attitude

Basic Qualifications

• Bachelor's degree or equivalent
• Bachelor's degree or equivalent work experience
• Demonstrated execution of learning plans with regular and accurate performance reports
• Excellent organizational and project management skills
• Exceptional communication skills. Must be poised, confident, and engaging presenter/instructor
• Demonstrated ability to work independently with limited guidance while knowing when to escalate appropriately
• Proficiency in MS Office Word, Excel, PowerPoint, Outlook and learning management systems (LMS)

Preferred Qualifications

• Knowledge of operational environments and regulatory compliance requirements relevant to ATS business areas
• Knowledge of and/or hands-on experience in ATS operations roles such as Transportation Associate, Virtual Trainer, Transportation Area Manager, Transportation Support Specialist, or similar operational positions
• Strong foundation in adult learning theory, instructional design models, and human performance improvement methodologies
• Experience with performance metrics, data analysis, and process improvement initiatives
• Experience in an operations learning environment
• Experience managing competing priorities
• Excellent customer service and interpersonal skills
• Experience with learning technologies and platforms
• Certification in instructional design, training delivery, or related field
• Demonstrated ability to work across multiple client teams and influence without direct authority

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 58,300.00 - 92,800.00 USD annually
USA, WA, Bellevue - 82,700.00 - 103,100.00 USD annually