Join Amazon Web Services (AWS) and lead the optimization of one of the world's largest cloud fleets. We are seeking a software development manager for the Elastic Block Store (EBS) Capacity Engineering team to lead a group of engineers focused on optimizing the fleet of servers powering some of the world's largest websites and cloud services. EBS is the solid state drive for the Internet, storing exabytes of data for millions of customers. You will lead the development and operations of software services that predict future demand and drive orders for additional servers in each AWS data center in the world. We continue to optimize capacity to improve the availability of EBS for all customers and push boundaries of cost efficiencies at massive scale, and we want you to own that charter!

In this role, you will lead, coach, and grow a team of engineers responsible for creating and optimizing global and regional capacity. The team you will lead is in the process of inventing a new capacity forecasting and planning platform for EBS. This involves building software and mathematical optimization models to balance service, infrastructure, financial, and business constraints. EBS is rapidly expanding to meet the growing data usage by AWS customers, accelerated by the exponential growth of AI workloads. You will lead your team to introduce new machine learning models, algorithms, and agents to automate how we plan and purchase capacity to meet this demand growth. As a result, your work will directly impact AWS’s expansion. You will have the opportunity to work across AWS organizations and business teams to power the rapid growth of the AWS cloud and our customers’ products. Your role will ensure optimal operation of our fleet, impacting exabytes of storage and gigawatts of power.

Managing capacity in data centers to avoid outages while ensuring efficient resource use is challenging, and Amazon has developed sophisticated models to anticipate how much and when capacity is needed. You will lead your team to improve these models, which has a direct impact on EBS margins and AWS capital and power efficiency.

Key job responsibilities
Build and maintain a high-performing, world-class team, including hiring the best talent and owning team members' career development and well-being to ensure continued growth in capability over time

Maximize the team's success by ensuring clarity in the team's vision, priorities, roadmap. Use, track, and develop key performance metrics to track progress. Balanced near-term operational needs with high-impact, long-term initiatives.

Write clear, concise documents to communicate vision, proposals, plans, and status updates to stakeholders, including senior leaders across product, engineering, and finance. Develop and analyze business and technical data, as well as what-if scenarios, to drive high-level executive decision-making around infrastructure and product.

Steer technical decisions by guiding your team to make the right technical investments and raise the bar on technical designs. Partner closely with senior and principal engineers to ensure the right technical decisions are made. Invent new solutions to optimize capacity planning using AI/ML.

Lead daily team meetings and process, including creating a high-performing agile environment for the team. Ensure the software development engineers have clarity on their daily work and are unblocked to deliver results for customers.

Organize operations and manage escalations with high velocity to root cause and mitigate impact related to capacity constraints in a site. Identify capacity-related issues proactively and work across technical and business teams to define and implement solutions.

Develop and maintain strong relationships with cross-functional partners across technical and business functions. Participate in leadership discussions across organizations on topics related to capacity management.

Partner with leadership to influence and drive org design and broader prioritization.

A day in the life
Your day will involve leading daily agile ceremonies, guiding technical architecture decisions, meeting with customers, and interfacing with stakeholders and senior leaders to review capacity plans for key EBS feature launches. You'll be a facilitator and consensus builder, helping the team make high-quality, well-informed decisions. This will include authoring, editing, or reviewing technical, product, and business documents (6-page narratives, PRFAQs, 1 pagers). You'll own the optimization of our software systems to enable seamless, cost-effective scaling to meet growing customer demand on AWS. This is a highly visible role in the organization, and requires a strong ownership mindset.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 7+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
• Experience in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 184,900.00 - 250,200.00 USD annually