The Senior Program Manager is a strategic individual contributor within the Merchandise Enablement organization. This role provides a development opportunity to act as a seamless extension of the organizational leader, enabling the Director of Merchandise Enablement to scale and operate more productively across the organization. In this role, the Senior Program Manager will partner with leaders across Merchandise Enablement and applicable stakeholders — including Merchandising, Operations, and Finance — to influence and drive decisions across multiple channels and banners.

This role supports large-scale, complex projects and programs that can span multiple years, with a focus on building and maintaining mechanisms, strategic planning support, goal management, and OP execution. The position requires superior analytical strength, attention to detail, excellent written and verbal communication, and the ability to synthesize the moving parts of the omni-channel grocery business to drive forward progress. The right candidate must bring a strong sense of urgency, the ability to influence, sound judgment, and a willingness to roll up their sleeves. They must thrive in an ever-changing environment and not be hindered by ambiguity or competing priorities across diverse channel operations

Key job responsibilities

• Strategic Planning & OP Support

• Support the end-to-end OP process, from initial planning through final submission and execution, partnering closely with the Director and functional leads

• Develop and execute work-backwards plans to ensure key strategic deliverables — including Annual Operating Plans and Monthly/Quarterly Business Reviews for category management initiatives — are completed on time to high quality standards

• Coordinate inputs across Pricing, Consumer Research, Analytics, Data, Merchandise Presentation, and Merchandise Learning & Change to ensure cohesive OP submissions

• Help translate strategic objectives into actionable plans with clear milestones, owners, and timelines

• Draft and refine OP narratives, documents, and executive-level materials in partnership with leadership

• Large-Scale Program & Project Management

• Support large-scale, cross-functional programs and projects that can span multiple years and have significant organizational impact

• Orchestrate cross-functional initiatives and manage complex, multi-stakeholder projects across Merchandise Enablement, Merchandising, Operations, and Finance

• Establish and maintain robust project tracking systems and prioritization frameworks

• Manage program scope, timeline, budget, and quality to ensure successful delivery

• Manage critical escalations and special strategic initiatives

• Mechanisms & Operational Excellence

• Drive organizational excellence by developing and refining the Rhythm of the Business

• Own creation and maintenance of Rhythm of Business reporting, driving optimization and efficiency across multiple channels and banners with emphasis on perishables category performance

• Lead high-visibility business reviews and presentations, including WBRs, MBRs, QBRs, program reviews, and Operating Plan reviews

• Build, implement, and maintain scalable mechanisms that drive accountability and operational rigor

• Proactively identify, escalate, and mitigate program risks and cross-functional dependencies

About the team
The Merchandise Enablement organization drives the strategies, tools, and insights that power our merchandising capabilities. Spanning Pricing, Consumer Research, Analytics, Data, Merchandise Presentation, and Merchandise Learning & Change, our team operates at the intersection of strategy and execution — enabling better decisions, stronger processes, and measurable outcomes for our customers.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree or equivalent
• Proven expertise in leading complex programs across multiple teams or locations
• Experience building and maintaining operational mechanisms at scale (e.g., WBRs, MBRs, program reviews)

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience presenting metrics and progress to goal to senior leadership
• Experience with strategic planning and OP processes
• Experience in retail, grocery, or CPG industries
• Experience integrating with cross-functional partners in Merchandising, Operations, or Finance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually