The Senior Business Operations Analyst will serve as a key driver in managing and executing critical internal Public Sector cadences and deliverables. This role requires a strategic, analytical mindset combined with strong program management capabilities to ensure timely, high-quality delivery of business operations initiatives across global Public Sector.

Key job responsibilities

• Data Analysis & Reporting

• Conduct in-depth analysis of business performance metrics, examining data from multiple angles to uncover insights

• Maintain internal reports with focus on data collection, validation, and synthesis to ensure accuracy and reliability

• Develop automated reporting solutions that reduce manual effort and improve data accuracy

• Prepare executive-ready presentations, translating raw data into compelling narratives that inform leadership decisions

• Process Improvement & Tool Management

• Identify opportunities to streamline workflows and eliminate redundancies

• Master new tools and analytical techniques while continuously improving mechanisms used across the team

• Document standard operating procedures, creating playbooks that enable consistent execution

• Develop user training and enablement materials to drive tool adoption across the organization

• Monitor tool utilization and effectiveness to inform future enhancements

• Program Coordination & Support

• Support the planning and execution of Fast Start, Gap-to-Green, and other Public Sector activities

• Handle tactical details that keep programs running smoothly

• Stakeholder Support & Communication

• Respond to inquiries from stakeholders regarding program status, data requests, and deliverable requirements

• Prepare briefing materials, talking points, and supporting documentation for leadership meetings

• Facilitate communication between program managers and regional stakeholders

• Support change management efforts by communicating updates and gathering feedback

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience using Microsoft Excel to manipulate and analyze data

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually